Service Advisor
3 weeks ago
**Service Advisor**
**Stratstone BYD Birmingham**
**Salary of £24,400 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services**
Are you ready to drive beyond the possible; to work for an industry game-changer alongside a pioneering, well established electric vehicle brand, new to the UK market in 2023?
Here at Stratstone, powered by Pendragon, we’re excited to be embarking on a new and innovative partnership, and we’re looking for a motivational Aftersales Leader to play a key part in shaping our future as we move forwards with one of the most exciting automotive brands to ever hit the UK market.
BYD (Build Your Dreams) is a pioneer in new automotive technology. Having been first established in China in 1995, the brand has since trailblazed the way forwards for electric vehicle technology. Their revolutionary innovations include their Blade Battery and exclusive E-Platform 3.0 interface, both of which have helped their vehicles to achieve five-star Euro NCAP safety ratings, thanks to unrivalled intuitive systems. 2023 sees the launch of this incredible brand in the UK, and we’re looking for a visionary and innovative individual to help drive the new Stratstone and BYD partnership forwards.
**What does the role of Service Advisor involve?**
- Provide estimates for work, and book in service and repair work for our customers’ vehicles
- Advise on a recommended course of action to our customers, and accurately invoice for any work carried out
- Keep our customers fully informed of all available extras, accessories and value products, whilst maximizing the opportunity to upsell
**What qualities do I need to succeed in the Service Advisor role?**
- Background in customer service and an interest in the automotive industry, whether above or below the bonnet
- Flawless organisation skills, and confidence with using computer systems
- Experience of sales, with the ability to maintain customer service levels whilst meeting KPIs and deadlines in a fast-paced environment
- Dedication to providing an incredible service, with a passion for making our customers happy
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