Customer Service Administrator

1 month ago


Bridgnorth, United Kingdom Prince Personnel Full time

My client is an extremely successful and growing organisation based in Bridgnorth who have been trading for over 20 years. We are looking for an experienced customer service administrator to join their small but friendly team on a temporary basis, starting on the 13th March 2023 and working a minimum of 4 weeks, potentially longer. The role can be extremely busy and fast-paced at times

**Responsibilities and duties will include, but not limited to**:

- Deal directly with customers either by telephone, electronically or face-to-face
- Respond promptly to customer enquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle enquiries & complaints
- Perform customer verifications
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Record details of enquiries, comments and complaints
- Record details of actions taken
- Manage administration
- Communicate and coordinate with internal departments
- Follow up on customer interactions

**Skills and Experience**
- Previous experience working in an office-based customer service role
- Strong administration and organisational skills
- Excellent interpersonal skills including a confident and polite telephone manner
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Data collection and ordering
- Confident with IT and picking up new software



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