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Customer Service Representative
4 weeks ago
**General Purpose**
Interact with customers to provide and process information in response to enquiries, concerns and requests about products and services.
**Main Job Tasks and Responsibilities**
- deal directly with customers either by telephone, electronically or face to face
- respond promptly to customer enquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle enquiries & complaints
- perform customer verifications
- direct requests and unresolved issues to the designated resource
- manage customers' accounts
- keep records of customer interactions and transactions
- record details of enquiries, comments and complaints
- record details of actions taken
- manage administration
- communicate and coordinate with internal departments
- follow up on customer interactions
**Education and Experience**
- High school diploma, general education degree or equivalent
- knowledge of customer service principles and practices
- ability to type
- knowledge of administrative procedures
- product knowledge
**Key Competencies**
- interpersonal skills
- communication skills - verbal and written
- listening skills
- problem analysis and problem-solving
- attention to detail and accuracy
- adaptability
- customer service orientation
- positivity with a can do attitude
- initiative
**Job Types**: Full-time, Permanent
**Salary**: From £21,000.00 per year
**Benefits**:
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Experience**:
- Client Services Occupations: 1 year (preferred)
Work Location: In person
Reference ID: KB/ADP/300124
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