Customer Service Advisor

6 months ago

Bridgnorth, United Kingdom Classic Motor Cars Full time

_**Customer Service Advisor **_
- **"A GREAT PLACE FOR PEOPLE TO DO GREAT THINGS"**_

**Are you passionate about Classic and modern Classic Cars? We have an exciting opportunity for an experienced Service Advisor to join our enthusiastic team, competitive package, plus enhanced benefits and rewards**
- **WELCOME TO OUR PASSION**_

Here at Classic Motor Cars, we live and breathe classic cars. Across 30 years, we have forged a reputation for delivering on our promises, thanks to our considerable expertise in the field, and professional approach to working with clients from all over the world. We love what we do and the customers that we work with.

Due to our success, popularity and determination to provide an outstanding service, we are now looking to recruit a Customer Service Advisor, who shares our passion and enthusiasm.

**JOB PURPOSE**:
Here at the CMC, we have a long history of servicing and restoring classic Jaguar and a wider range of other Classic, modern Classic and prestige marques. and have a reputation for excellence across all aspects of the business.

You will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repairs. You will be the principle contact with the customer while the vehicle is with us. You will have excellent communication and organisational skills in order to deal with customers face to face, over the phone or via video link. A good mechanical awareness of cars and parts would be desirable and always giving that five-star customer experience to all. You will be able to work to tight time scales and thrive on the pressure as each day will never be the same within this busy department. In conjunction with your customer first ethic, you be aiming to maximise sales, maintain customer retention and work to overachieve your target. A passion for the product and the desire to give that incredible customer service will be evident in everything you. You will be dealing with quality and not quantity.

**KEY AREAS OF RESPONSIBILITIES**:

- Telephone enquiries for Service work
- converting enquiry to a booking.
- Up selling work from Vehicle Health Checks
- Providing customer estimates in line with procedure in a timely manner
- Follow up enquires promptly
- Liaising with other company departments
- Keeping customers continually updated.
- Be an ambassador of the company at all times.

**KNOWLEDGE AND SKILLS**:

- Motor Trade Advisor experience essential
- Good mechanical and parts awareness
- Strong interpersonal skills
- Strong negotiation skills
- Excellent organisational skills
- Managing long term projects, competing workloads and tight deadlines
- Ability to work within a changing environment
- Team player, willing to help others within the department and company.
- The ability to ‘delight’ customers, providing service a cut above the rest.

**WHAT WE OFFER**:
We don't only care about classic cars, we also care about our employees, and as an ‘Employee-Owned Trust’ of which you have the opportunity to join something very special. This is why we offer benefits and rewards that make us stand out from the crowd, just like our vehicles. Below are just some of the benefits we offer:
- Contributory Pension Scheme
- Free onsite parking
- Healthcare Plan and Extras
- Increased holidays with service
- Company work wear provided
- An opportunity to be really involved within an Employee-Owned Trust.
- Annual EOT Bonus if targets are met.

Pay: £23,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Profit sharing

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Bridgnorth, Shropshire: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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