Customer Support Advisor
4 weeks ago
**GBR Recruitment are working on several fantastic new Customer Support Team roles, recruiting for Customer Support Advisor's to join our leading clients Customer Support Department** delivering a fantastic customer experience each and everytime, resolving any issues and providing general support to them.
This key role will be fully office-based across 5 days a week (Monday to Friday, with varying start & finish times on a roster basis, latest finish would be 6pm no later, 8 hours a day).
**Customer Support duties**:
- Successfully and effectively resolving Customer enquires in an accurate and highly efficient manner.
- Professional manner at all times in order to deliver full optimisation of the customer experience.
- Inputting accurate customer data into the internal CRM system
- Communicating daily with all internal departments (including but not limited to, Finance, Depot and Warehousing and Purchasing) in order to keep the customer/s updated or to give them the answers they are seeking to any enquiries they have.
- Full compliance with all company and industry legislation / compliance, including GDPR
**Skills & Experience Required**:
- Strong customer service / customer support experience ideally in Engineering / Manufacturing
- Strong Administration skills
- Strong CRM skills & Excel skills
- Flexible with start & finish times as the role can start from 8am, 9am, 10am & finish at 4pm, 5pm or 6pm
- Own Car & Full Driving License (due to the location of the office)
**Employee Benefits Package**:
- Private Healthcare Scheme
- Several Pension Schemes
- Overall there is 33 days in the holiday year (including bank holidays)
- Bike to work scheme
- Eye care
- EAP - Employee Assistance Programme
- Continuous learning and personal development opportunities
- Financial support for Training courses / additional qualifications (role / sector specific)
Interviews to take place ASAP.
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