Customer Support Technician

2 weeks ago


Bridgnorth Shropshire, United Kingdom MURRAY MYERS LIMITED Full time

Murray Myers Recruitment is currently collaborating with a renowned company in their pursuit of a diligent Technical Support Specialist for their Customer Service and After Sales Support Department.
Technical Support Specialist
Employment Type: Full-time, Permanent
Our client is a prominent provider of cutting-edge Engineering Solutions in the UK, specializing in Quality and Inspection, Reverse Engineering, and system sales. With a commitment to delivering precise, efficient, and comprehensive solutions to manufacturing challenges, they cater to a diverse clientele, including aerospace and automotive industries, independent workshops, and large OEMs.
The Technical Support Specialist will play a pivotal role in delivering exceptional after-sales support and customer service. Provide technical support and assistance to customers via phone, email, and other communication channels.
- Troubleshoot issues related to measurement equipment and software, escalating complex problems to the engineering team when necessary.
- Offer guidance on product operation, troubleshooting techniques, and software functionalities.
- Coordinate with the engineering team to resolve technical issues and provide timely solutions to customers.
- Assist in the development of technical support documentation, including manuals and FAQs.
Degree-level qualification in engineering or relevant technical field preferred, or equivalent experience in a technical support role.
- Strong technical aptitude and understanding of engineering principles.
- Familiarity with 3D measurement equipment and software is advantageous but no required.
- Customer-focused mindset with a commitment to delivering high-quality support services.
- Proficiency in Microsoft Office Suite and CRM software.
Flexible work hours to accommodate work-life balance.
If you are enthusiastic about providing top-notch technical support and eager to join a forward-thinking engineering company that values customer satisfaction, apply now to become an integral part of this dynamic team



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