Dwp Heo Uc Operational Leader

2 weeks ago

London, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 263702**Salary**:

- £37,520 - £39,777- Inner London £39,150 to £39,777 Outer London £37,520 to £39,777**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- DWP - Work and Health Services - Universal Credit**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 39Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- London and Essex - see Attachments for more details.About the job

**Job summary**:
Are you someone who strives to make a difference to people’s lives?

Do you have a passion for Public Service?

**If so, we would like to hear from you**

You will be at the centre of DWP’s front line operations helping to positively change people lives in our communities.

**Job description**:

- The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society.
- HEO Operational Leaders within Universal Credit (UC) are accountable for creating an environment to support flexible and effective personalised delivery of customer services, quality and performance across the site/geographical cluster. They provide senior management leadership and effective use of resource to ensure performance targets and customer objectives are met.-
**Person specification**:
**Key accountabilities**
- Lead by example and provide inspiration, direction and support to colleagues by communicating corporate changes with clarity and purpose.
- Create a culture that promotes, supports and delivers improvements to performance and customer service through strong, inclusive and effective leadership.
- Be innovative and lead activities to support efficiencies and improvements to service delivery.
- Create an environment that empowers others to do the right thing for customers, being responsible for delivering an excellent service to achieve quality outcomes.
- Operate as part of a team focused on agreed goals and priorities to achieve collective commitments, effectively managing resources in an ever-changing organisational structure to drive efficiencies and keep costs down.
- Accountable for managing workloads, attendance and conducting regular face to face performance reviews confidently addressing risks to performance.
- Strong leadership and coaching skills, able to identify and support the development needs of themselves and others to reach the Operational Delivery Professional standards and digital capability.
- Excellent people engagement skills and a focus on building collaborative working relationships with colleagues and stakeholders across the wider team and Department.
- Ability to work flexibly to meet changing priorities, managing a diverse workload and optimising resources to meet current and future customer expectations.
- Ability to positively inspire, encourage and influence others to obtain buy-in from colleagues, actively seeking and listening to feedback by encouraging discussion and ideas in support of the long term DWP vision and acting on feedback.
- Ability to critically analyse products and processes including MI, to identify areas for action, resolving issues and making suggestions for improvement.
- Confident decision making, taking a leading role in proactively managing team performance, demonstrating a firm and fair approach to line management responsibilities in accordance with policy and procedures.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Managing a Quality Service
- Working Together
- Communicating and Influencing

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.**Stage 1 - Eligibility**

**Stage 2 - **Civil Service Management Judgement test.**

**Stage 3 - Application Form**

You will be asked to provide a short CV and a Personal Statement.

**CV**
The CV is an online tool accessed through the Civil Service Job site and there is no requirement to upload your personal CV. Our CV element is short and allows an initial check of eligibility. This is not scored so please ensure all the evidence you wish to be marked on is in your personal statement.

**Personal Statement**
The Personal Statement should be a maximum of **750 words** and include the main content of your evidence, skills and experience against the three focused questions below.
- How have you built strong relationships with a variety of stakeholders in order to del

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