Universal Credit Help to Claim Adviser

3 weeks ago


London Borough of Hounslow, United Kingdom Citizens Advice Full time

**Position**: Universal Credit Help to Claim Adviser

**Location**: London Borough of Hounslow (hybrid and remote options available)

**Closing date**: 01 March 2024

**Role details**:
Job title:
Universal Credit Help to Claim Adviser

**Location**:
London Borough of Hounslow (hybrid and remote options available)

**Salary**:
£27,500 (pro rata for part time)

Salary pro rata:
No

London allowance:
No

Hours per week:
37.5 (part time considered)

Type of contract:
Fixed term

End date of contract:
31/03/2025

01/03/2024

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 10,000 clients a year. We have been operating the Universal Credit Help to Claim helpline for many years, supporting thousands of residents to successfully claim Universal credit, thanks to our friendly and dedicated team. We currently have an exciting opportunity for an adviser with experience of giving Universal Credit advice to join our Help to Claim team.

In this role, you will be:

- taking calls on our “UC Help to Claim” helpline
- checking eligibility rules for UC, doing a benefit check if appropriate
- guiding clients through the UC claiming process
- offering practical support to those who require it, like three-way calls to DWP.

This role is suitable for an adviser with good communication and digital skills.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.



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