Work & Health Universal Credit Senior Operational

2 weeks ago


London, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 341253**Salary**:

- £56,299 - £68,918- £57,631 Min - £68,918 (Inner London) £56,299 - £67,628 Max (Outer London)**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- DWP - Work and Health Services - Universal Credit**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 6Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- London and EssexAbout the job

**Job summary**:
The Senior Operations Leader role is a high profile and business critical role, with responsibility for operational performance and delivery in a number of sites within a District or a Service Centre site.

Universal Credit is at the heart of the government’s welfare agenda - designed to simplify the benefit system by bringing together a range of working age benefits into a single payment whilst supporting customers to find work. The service - made up of c45,000 colleagues - provides support through an extensive network of jobcentres which provide face to face labour market support.

DWP is looking to fill 6 Universal Credit Senior Operations Leader role to lead the delivery of Universal Credit within **London & Essex**. The role will be based in Job Centres within London & Essex. However, Operational Leaders will be required to be visible and travel across the Job Centres and Service Centre across their district and wider business area.

**Job description**:

- Inspiring others to drive performance and deliver a positive and efficient service to our customers.
- Monitoring and improving the quality of the end-to-end customer experience, ensuring that “one customer, one service, one business” is a reality.
- An active member of the Universal Credit Operations Leadership Team, contributing to the wider Departmental agendas.
- A strong personal commitment to people engagement, empowering people to deliver a professional, quality service.
- Demonstrable personal accountability through periods of change, supporting the team, focusing and listening to people, building capability, fostering and embedding a climate of personal development and continuous learning for all and celebrating success.
- Accountable for the management of performance within their teams, undertaking regular face-to-face performance reviews with their direct reports, identifying risks to performance achievement, and driving forward continuous improvement.
- Actively promotes health and wellbeing and takes responsibility to maintain a safe and healthy working environment.
- Encourages a culture of innovation focused on adding value, giving people space to think and act creatively.
- Encourages collaborative working between teams and directorate to drive innovation and service improvements
- Works to develop the leadership skills of all colleagues within the team.
Ensuring teams work within budget and headcount control costs, delivering value for money and efficiencies.
- Drives culture of managing data securely in line with GDPR and seeks ways to reduce data loss.
- Committed to their own professional development and building the capability of others, including the achievement of Operational Delivery Profession (ODP) standards and digital capability.

**Person specification**:

- You have strong leadership skills and experience in a fast-changing environment.
- You take responsibility for delivering a timely, high quality and cost effective service with focus and energy.
- You are able to set and articulate a strong strategic vision to others and develop team plans and activities to deliver against Directorate and Departmental objectives.
- You inspire and motivate teams to be fully engaged in their work and dedicated to their role and ensure everyone understands their roles and business priorities.
- You are a visible, accessible, effective senior leader and you communicate confidently, providing clear direction and showing genuine care for colleagues.
- You demonstrate positive customer service outcomes by understanding the complexity and diversity of customer needs and expectations.
- You create opportunities for colleagues, stakeholders, delivery partners and customers to improve the quality of service.
- You have strong experience of working in partnership and collaboratively across teams at a senior level, engaging and building trust with stakeholders to generate commitment to goals.
- Works to build a fully inclusive working environment, valuing diverse views, eliminating discrimination, harassment and victimisation.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Managing a Quality Service
- Communicating and Influencing
- Seeing the Big Picture

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Servic


  • Credit Controller

    7 days ago


    London, United Kingdom Portfolio Credit Control Full time

    Portfolio Credit Control are currently supporting a well-established Recruitment firm looking for an ambitious individual to join their vibrant office as a **temporary Credit Controller** for the next 12 months with the potential of going permanent. To be a successful Credit Controller, you must have experience working within the recruitment industry. You...


  • London Borough of Hounslow, United Kingdom Citizens Advice Full time

    **Position**: Universal Credit Help to Claim Adviser **Location**: London Borough of Hounslow (hybrid and remote options available) **Closing date**: 01 March 2024 **Role details**: Job title: Universal Credit Help to Claim Adviser **Location**: London Borough of Hounslow (hybrid and remote options available) **Salary**: £27,500 (pro rata for part...


  • London, United Kingdom Colbern Limited Full time

    781632-6998-236 NCD Welfare Benefit and Universal Credit officer Haringey Contract £17.62 per hour Our client is looking for an experienced Welfare and Universal Credit Officer. They will be required to work hybrid with 2 days in the office and will be required. Need to have a solid knowledge and working experience of UC and/or legacy benefits. They...

  • Credit Controller

    6 days ago


    London, United Kingdom Portfolio Credit Control Full time

    Portfolio Credit Control are currently working on an exciting new opportunity with a client within the property industry. Our client is a well-known organisation based in central London and are looking for an experienced credit controller to help cover over 6 months FTC with the potential to be extended. This role will suit someone who is confident and...

  • Credit Operations

    1 day ago


    London, United Kingdom Arbuthnot Latham Full time

    *** To be part of a busy Credit department whose involvement with the Bank’s Credit process is comprehensive - from initiation through to documentation, monitoring and control through to recover. Preparation, review and control of lending documentation. Must be able to provide a first class service to the front office whilst ensuring that the lending...


  • London, United Kingdom Portfolio Credit Control Full time

    Portfolio credit control are working with a well-known client looking to take on an experienced credit controller to come in and hit the ground running. The role will be to ensure collection of outstanding debts within agreed credit terms to minimise baddebt and maintain accurate customer data. You will be carrying out proactive credit control for all...

  • Credit Manager

    4 days ago


    London, United Kingdom Portfolio Credit Control Full time

    Portfolio credit control are working with an exciting, fast-growing company who are looking to bring on an experienced credit manager to join a vibrant, motivated team. This role is for an individual who is not afraid of a challenge and is self-motivated. You will be given the opportunity to take full responsibility for the team. You will be starting as a...

  • Commercial Analyst

    Found in: Jooble UK C2 - 5 days ago


    London, United Kingdom AMP Clean Energy Full time

    Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition. We have a new opportunity for a ...

  • Commercial Analyst

    5 days ago


    London, United Kingdom AMP Clean Energy Full time

    Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition. We have a new opportunity for a ...


  • London, United Kingdom Harnham - Data & Analytics Recruitment Full time

    **SENIOR CREDIT RISK MANAGER** **£65,000 - £80,000 + 20% BONUS + GREAT PENSION** **SOUTH LONDON** A great opportunity to work within an exciting credit risk team at a very successful Energy company in South London has come up. This position will lead the manual and automated underwriting team to determine credit lines for their business...


  • London, United Kingdom Harnham - Data & Analytics Recruitment Full time

    **Senior Credit Risk Modeller - Scorecards** **London** **£65,000 + Competitive Benefits** A FTSE 100 business with offices across the UK is seeking an experienced Credit Risk Modeller with Scorecards experience to join a top analytical team leading the way in terms of Decision Science and Credit Risk Modelling. This is a fantastic opportunityfor a capable...

  • Credit Control Manager

    Found in: Talent UK C2 - 2 weeks ago


    London, United Kingdom University of Bristol Full time

    The roleThis critical role within the Income service area is responsible for delivery of an effective debt management function, covering both student and commercial debt owed to the University. The Income team supports the operation of the University by ensuring all income from student fees, research, and commercial activities is received and recorded...


  • London, United Kingdom Portfolio Credit Control Full time

    Portfolio Credit Control are currently on the hunt for a Credit Controller to step into one of our most renowned clients. We have placed multiple suitable candidates over the years and have an excellent working relationship with the impressive Credit Control Manager. The organisation are an international Accounting specialist who offer an incredibly...

  • Credit Controller

    6 days ago


    London, United Kingdom Portfolio Credit Control Full time

    Portfolio Credit Control are currently on the hunt for a Credit Controller to step into one of our most renowned clients. We have placed multiple suitable candidates over the years and have an excellent working relationship with the impressive Credit Control Manager. The organisation are an international Accounting specialist who offer an incredibly...

  • Commercial Analyst

    Found in: Talent UK 2A C2 - 5 days ago


    London, United Kingdom AMP Clean Energy Full time

    Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition.The size and scale of the challenge means...

  • Commercial Analyst

    Found in: Jooble UK C2 - 5 days ago


    London, United Kingdom AMP Clean Energy Full time

    Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition. The size and scale of the challenge...

  • Commercial Analyst

    Found in: Appcast UK C2 - 5 days ago


    London, United Kingdom AMP Clean Energy Full time

    Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition.The size and scale of the challenge means...

  • Commercial Analyst

    Found in: Appcast UK C C2 - 5 days ago


    London, United Kingdom AMP Clean Energy Full time

    Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition.The size and scale of the challenge means...

  • Commercial Analyst

    Found in: Appcast Linkedin GBL C2 - 6 days ago


    London, United Kingdom AMP Clean Energy Full time

    Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition.The size and scale of the challenge means...

  • Commercial Analyst

    Found in: Whatjobs ES C2 - 4 days ago


    London, United Kingdom AMP Clean Energy Full time

    Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition. The size and scale of the challenge...