Administration Officer

3 weeks ago


East Kilbride, United Kingdom Foreign, Commonwealth & Development Office Full time

**Details**:
**Reference number**:

- 274682**Salary**:

- £23,948**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Type of role**:

- Administration / Corporate Support
- Other**Working pattern**:

- Full-time**Number of jobs available**:

- 10Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- East KilbrideAbout the job

**Job summary**:

- The Foreign, Commonwealth & Development Office pursues our national interests and projects the UK’s role in the world.
- We promote the interests of British citizens, safeguard the UK's security, defend our values, reduce poverty and tackle global challenges with our international partners.**Job description**:
**Main Purpose of Job**

The positions are Home Civil Service roles based in East Kilbride providing administrative support and corporate services to the FCDO in the UK and overseas. The roles cover the following work streams: Finance Operations, Human Resources and Public Facing Services. We are not recruiting for a specific departmental vacancy and you will be placed into your role based on business need.

**Roles and Responsibilities**

Administrative Officers provide professional office administration and support on transactions processing, projects, budgets, HR and customer service functions and internal and external communications. All roles are customer-oriented. These tasks, essential to the ability of the FCDO to deliver its objectives, form the core of all AO job specifications.

FCDO Departments will configure the roles to meet specific business needs but they will typically include:

- **
Knowledge and information Management**: maintaining excel spreadsheets, databases, records and desk notes.
- **
Customer Services**: Providing guidance for staff on HR regulations, dealing with customers professionally and resolving queries within agreed timeframes.
- **
Project Management Support**: Monitoring progress against objectives; ensuring project remains on schedule; anticipating and managing risks; maintaining accurate records.
- **
Budget Management**: Budget monitoring, requisitioning and raising purchase orders; manipulation of data using spreadsheets; assisting with budget forecasting; understanding commercial and procurement policies.
- **
Transactions and Receipts Processing**: Checking invoices and identifying mismatches to ensure accuracy and efficiency; using different systems e.g. internet banking and Oracle to process payments promptly in compliance with procedures; reconciling and investigating payments; dealing with FCDO credit card issues and issuing invoices for services provided by the organisation.
- **
Public Facing Services**: Processing of overseas pension payments; talking directly to pension customers and their representatives; investigating and verifying entitlement.

**Person specification**:
**Minimum Criteria**
- Strong literacy, numeracy and IT skills.
- Competent using IT packages including Microsoft Office (Outlook, Excel, Teams), Windows 10 and experience of mailbox management.
- Good interpersonal, team-working and communication skills (oral and written).
- Good organisational, analytical and planning skills with the ability to work to tight deadlines.
- Able to make effective decisions, identify problems and propose solutions to maintain a quality service.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Delivering at Pace
- Managing a Quality Service
- Making Effective Decisions
- Delivering at Pace
- Managing a Quality Service

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- You will be asked motivation questions at interview

**Benefits**:

- A Civil Service Pension.
- 25 days Annual Leave per annum.
- 9 days Public and Privilege holidays per annum.
- Learning and Development tailored to your role.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability, Experience and Technical skills.**Application Stage**
- Delivering at Pace
- Managing a Quality Service

**Interview Stage**

The **Behaviours** we will assess at the interview stage are:

- Delivering at Pace
- Managing a Quality Service
- Making Effective Decisions

At interview, we will ask Motivation, Behaviour and Experience questions.

Please note that the FCDO carries out name-blind (anonymised) recruitment to help build a more diverse and inclusive workforce. The personal information on your Application form and/or CV will be concealed during the sifting phase, and only the names of those who are being invited for Interviews will be made known to the Panel.

Please note that the FCDO will not reimburse any travel costs or expenses incurred as part of the selection process.

**Further Information**

If successful and transferring from another Government Department a criminal record check may be carried o



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