Dmc-5621; Senior Transformation Consultant
2 weeks ago
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**Project Summary**:
- Do you have experience leading transformation within the Motor Dealership Industry?
- B2E Consulting is seeking a highly experienced Senior Transformation Consultant to lead a 1-2 year programme aimed at revolutionizing and modernizing all aspects of customer-facing technology and experiences for our client, a large UK Motor Dealership Group.
**Key Areas of Work**:
The key services that you'll be asked to provide are:
- Lead and manage a comprehensive transformation programme focused on modernizing customer-facing technology and processes across the Motor Group.
- Conduct thorough assessments of existing systems, processes, and customer touchpoints to identify areas for improvement and innovation.
- Develop and implement strategic plans and initiatives to enhance customer experiences, leveraging industry best practices and innovative solutions.
- Collaborate closely with key stakeholders, including senior leadership, IT teams, and operational staff, to drive alignment and ensure successful project delivery.
- Provide expert guidance and recommendations on technology investments, vendor selection, and implementation strategies to achieve desired outcomes.
- Monitor project progress, track key performance indicators, and make necessary adjustments to ensure project milestones are met on time and within budget.
- Act as a trusted adviser to the client, offering strategic insights and recommendations to address challenges and maximize opportunities throughout the transformation journey.
- Foster a culture of continuous improvement and innovation within the organization, promoting knowledge sharing and learning opportunities among team members.
**Mandatory Skills/Experience**:
Successful consultants will be able to demonstrate the following:
- Proven track record of successfully leading and delivering large-scale transformation programmes focused on modernizing technology and processes within the motor dealership industry.
- Extensive experience in driving customer experience initiatives and implementing innovative solutions to enhance customer journeys.
- Strong understanding of customer-facing technologies, CRM systems, digital platforms, and omnichannel strategies.
- Excellent stakeholder management skills, with the ability to engage and influence stakeholders at all levels of the organization.
- Exceptional project management capabilities, including the ability to plan, execute, and oversee complex projects from inception to completion.
- Strategic mindset with a focus on driving business outcomes and achieving tangible results through transformation initiatives.
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