![CSR](https://media.trabajo.org/img/noimg.jpg)
Helpdesk Coordinator
3 months ago
**Role**:Help Desk Coordinator
**Location**:East Belfast
**Salary**: Negotiable depending on experience
**Hours** - Mon to Thurs 8.00 to 5.00pm & 8.00 to 2.30pm on Friday
**Job Role**:
- Scheduling direct labour and subcontractors as required to ensure timely completion of tasks.
- Providing full administrative support and duties for the team
- Answer telephone calls in a timely and helpful manner, dealing with the enquiries and processing as appropriate.
- Logging planned, reactive and quotation calls on database.
- Completion of daily job update reports to ensure all works completed on schedule/ uplifts/ follow on requests completed as required.
- Monitoring of jobs status to ensure KPIs are met.
- Collation and completion of engineer’s paperwork, and inputting timesheet hours on database
- Create word documents, spreadsheets, or reports to management requirements.
- Creation and updating of client and management reports on a daily/ weekly/ basis as required.
- Management of sub-contractor base including issuing jobs, contacting for job updates, checking and completion of paperwork.
- Creation of submissions and invoices, in agreement with client specific requirements
- Logging of Jobs, Preventative Planned Maintenance and Reactive
- Any other duties as deemed appropriate.
**Key Competencies**:
- Highly organised with meticulous attention to detail
- An excellent telephone manner and interpersonal skills to deal with a wide variety of people and clients.
- Excellent written and oral communication skills ensuring an excellent standard of customer service is provided and maintained to clients.
- Ability to analyse figures with good arithmetical skills.
- The ability to work independently and with mínimal supervision.
- The ability to multi-task, prioritise and remain calm under pressure.
- Excellent IT skills, and proficient with MS Office Word, Excel, Outlook
**Experience Required**:
2 years in office experience in a similar environment.
Customer service experience
Ideally previous experience in a property maintenance or related area (although not essential)
**Skills**:
Administrator
Customer Service
Communication
Scheduling Help Desk Support
IT abilities are essential together with a confident & professional approach.
INDNI
For more information or to discuss in confidence, please contact Kim at CSR on 02892 627488. Alternatively, to apply, click on the link below.
Crescent Specialist Recruitment (CSR) operates as both an Employment Agency and Employment Business on behalf of our clients.
**Job Types**: Full-time, Permanent
Schedule:
- Monday to Friday
**Experience**:
- Office: 2 years (required)
- Customer service: 2 years (required)
Work Location: In person
Reference ID: CSR0103
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