Helpdesk Coordinator

3 months ago


Belfast, United Kingdom CSR Full time

**Role**:Help Desk Coordinator

**Location**:East Belfast

**Salary**: Negotiable depending on experience

**Hours** - Mon to Thurs 8.00 to 5.00pm & 8.00 to 2.30pm on Friday

**Job Role**:

- Scheduling direct labour and subcontractors as required to ensure timely completion of tasks.
- Providing full administrative support and duties for the team
- Answer telephone calls in a timely and helpful manner, dealing with the enquiries and processing as appropriate.
- Logging planned, reactive and quotation calls on database.
- Completion of daily job update reports to ensure all works completed on schedule/ uplifts/ follow on requests completed as required.
- Monitoring of jobs status to ensure KPIs are met.
- Collation and completion of engineer’s paperwork, and inputting timesheet hours on database
- Create word documents, spreadsheets, or reports to management requirements.
- Creation and updating of client and management reports on a daily/ weekly/ basis as required.
- Management of sub-contractor base including issuing jobs, contacting for job updates, checking and completion of paperwork.
- Creation of submissions and invoices, in agreement with client specific requirements
- Logging of Jobs, Preventative Planned Maintenance and Reactive
- Any other duties as deemed appropriate.

**Key Competencies**:

- Highly organised with meticulous attention to detail
- An excellent telephone manner and interpersonal skills to deal with a wide variety of people and clients.
- Excellent written and oral communication skills ensuring an excellent standard of customer service is provided and maintained to clients.
- Ability to analyse figures with good arithmetical skills.
- The ability to work independently and with mínimal supervision.
- The ability to multi-task, prioritise and remain calm under pressure.
- Excellent IT skills, and proficient with MS Office Word, Excel, Outlook

**Experience Required**:
2 years in office experience in a similar environment.

Customer service experience

Ideally previous experience in a property maintenance or related area (although not essential)

**Skills**:
Administrator

Customer Service

Communication

Scheduling Help Desk Support

IT abilities are essential together with a confident & professional approach.

INDNI

For more information or to discuss in confidence, please contact Kim at CSR on 02892 627488. Alternatively, to apply, click on the link below.

Crescent Specialist Recruitment (CSR) operates as both an Employment Agency and Employment Business on behalf of our clients.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

**Experience**:

- Office: 2 years (required)
- Customer service: 2 years (required)

Work Location: In person

Reference ID: CSR0103



  • Belfast, United Kingdom Moston Consultants Full time

    Every day our people help create high-quality learning environments - ensuring they are safe, clean and compliant for teachers to inspire and where students can gain meaningful skills and qualifications. We work in partnership with our clients and end-users to ensure our 24/7 services are delivered to the highest standard with minimum impact or disruption...


  • Belfast, United Kingdom Moston Consultants Full time

    Every day our people help create high-quality learning environments - ensuring they are safe, clean and compliant for teachers to inspire and where students can gain meaningful skills and qualifications. We work in partnership with our clients and end-users to ensure our 24/7 services are delivered to the highest standard with minimum impact or disruption...


  • Belfast, United Kingdom Apple Recruitment Full time

    Position Overview:The HR Operations Coordinator will play a vital role within the Workforce Directorate, contributing to the overall success of the department's performance goals.This position involves delivering exceptional communication and administrative support to facilitate a proactive and professional HR service for both internal and external...


  • Belfast, United Kingdom VANRATH Full time

    Position Overview:VANRATH is collaborating with a forward-thinking technology solutions provider in search of a dedicated IT Service Desk Analyst.This position offers a hybrid work model, allowing for a blend of in-office and remote work, while aligning with US operational hours (shifts from 1pm to 10pm UK time).Key Responsibilities:Efficiently manage and...


  • Belfast, United Kingdom Apple Recruitment Full time £12

    Apple Recruitment is seeking a dedicated HR and English Support Coordinator to join our dynamic team. This role is essential in enhancing the operational efficiency of the HR department. The successful candidate will play a pivotal role within the Workforce Directorate, contributing significantly to the achievement of departmental performance goals. Key...


  • Belfast, United Kingdom Staffline Recruitment (NI) Ltd. Full time

    REACTIVE/REMEDIAL CO-ORDINATOR. Looking for a Mon-Fri role working within a successful and established business in Belfast City Centre? Work as part of a small established Help Desk Team within a facilities management environment. As a Reactive/Remedial Maintenance Coordinator, you will be responsible for managing and coordinating the timely response and...


  • Belfast, United Kingdom ABM Full time

    **Description**: **JOB TITLE**: Contract Support Administrator **LOCATIONS**:Greater Belfast **SHIFT PATTERN**:Mon - Thurs 08.00 to 16.30, Friday 08.00 to 13.00 **SALARY**:£23,000 - £24,000 per annum **ROLE OVERVIEW AND PURPOSE** **KEY RESPONSIBILITIES** **Support Services** - Log and manage calls using the computer-aided facilities management (CAFM)...

  • Customer Support

    3 months ago


    Belfast, United Kingdom VANRATH Full time

    Vanrath are working with an Innovative EV Company, assisting them with the recruitment of a **Customer Support** individual**.** The company hasinvested heavily in public Electrical Vehicle charging network infrastructure throughout Northern Ireland. Fantastic company to work in. This is a Monday - Friday (9.00am - 5.00pm) position - **Permanent**...


  • Belfast, United Kingdom Dale Farm Full time

    About Dale FarmDale Farm is a leading dairy company operating in both the UK and international markets. We are currently undergoing a period of significant transformation and are seeking a dedicated Producer Services Administrator to join our team.Role OverviewAs a Producer Services Administrator, you will work closely with the Producer Services Manager to...


  • Belfast, United Kingdom Weev Full time

    **Job Description - Customer Support Executive** **Contract**:Permanent **Package**:In the range of £22,000 - £24,000 per annum **Hours of Work**:Monday to Friday 9:00am - 5:00pm **Location**:Buildings, 8 & 9 Edgewater Office Park, Edgewater Road, Dargan, Belfast, BT3 3JQ **Reporting to**:Operations Manager **Company** **Weev** We are an Electrical...

  • Document Checker

    3 months ago


    Belfast, United Kingdom Allen & Overy Full time

    Allen & Overy is a leading global law firm operating in over thirty countries. We work on some of the most challenging and important deals and have built a reputation for delivering exceptional legal solutions that help our clients grow, innovate and thrive. The legal industry is changing, and we're committed to leading that change, putting our people first,...

  • Dss

    3 months ago


    Belfast, United Kingdom Axiom Software Solutions Full time

    **Job Description**: - No of positions: 2 - Mode of employment: TP - Rates: £150-£180/day with margin - Location: Belfast-UK - **Few things to consider**: **Site Service Specialist Job Description** **JOB SUMMARY** **Essential Duties and Responsibilities** Researches, resolves and responds to complex questions received via telephone calls or...

  • Dss

    3 months ago


    Belfast, United Kingdom Axiom Software Solutions Full time

    **Job Description**: - No of positions: 2 - Mode of employment: TP - Rates: £150-£180/day with margin - Location: Belfast-UK - **Few things to consider**: **Site Service Specialist Job Description** **JOB SUMMARY** **Essential Duties and Responsibilities** Researches, resolves and responds to complex questions received via telephone calls or...

  • Document Checker

    3 months ago


    Belfast, United Kingdom Allen & Overy Full time

    Allen & Overy is a leading global law firm operating in over thirty countries. We work on some of the most challenging and important deals and have built a reputation for delivering exceptional legal solutions that help our clients grow, innovate and thrive. The legal industry is changing, and we're committed to leading that change, putting our people first,...

  • Operations Supervisor

    2 months ago


    Belfast, United Kingdom ABM Full time

    ABM are currently recruiting for an **Operations Supervisor** for an immediate start in **Belfast, County Antrim**. **Purpose** The role will be responsible for providing the feedback to both the Operational Shift Technicians and to Site Leads/Shift Supervisors whilst ensuring that all site services managed by ABM are available to support the clients’...

  • Operations Supervisor

    2 months ago


    Belfast, United Kingdom ABM Full time

    ABM are currently recruiting for an **Operations Supervisor** for an immediate start in **Belfast, County Antrim**. **Purpose** The role will be responsible for providing the feedback to both the Operational Shift Technicians and to Site Leads/Shift Supervisors whilst ensuring that all site services managed by ABM are available to support the clients’...

  • Cleaning Supervisor

    3 months ago


    Belfast, United Kingdom Atalian Servest Full time

    **Job Reference: /DM/27-11/1021/1** **Job Title: Cleaning Supervisor** **Location: Erskine House 20-32 Chichester Street Belfast** **Pay Rate: £11.50** **Hours per week: Monday to Saturday - 14:00 - 22:00 - 37.5 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a...


  • Belfast, United Kingdom G4S Full time

    Location: Belfast, United Kingdom | Salary: Up to 22385.21 | Posted: 24 Sep 2021 | Business Unit: UK Secure Solutions | Region / Division: UK & Ireland | Contracted Hours: Part-time | Employee Status: Permanent | Reference: 10571 **Business Support Executive - Part Time** - 20 hours per week, hours to be confirmed but they will be Monday - Friday between...

  • Premises Officer

    3 months ago


    Belfast, United Kingdom Public Sector Resourcing Full time

    **PREMISES OFFICER - Inside IR35** **Contract Term: 12 months** **Contracting Authority: DEFRA** **Location: Belfast** **In the Defra group, we deal with a vast range of issues that profoundly impact on people’s lives. We are responsible for England’s environment, our countryside and rural economy, the food and farming sectors and have lead...


  • Belfast, United Kingdom Allen & Overy Full time

    Allen & Overy is a leading global law firm operating in over thirty countries. We work on some of the most challenging and important deals and have built a reputation for delivering exceptional legal solutions that help our clients grow, innovate and thrive. The legal industry is changing, and we're committed to leading that change, putting our people first,...