Administration Team Leader

3 months ago

Rossendale, United Kingdom Medequip Assistive Technology Ltd Full time

This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field

Join us as our new **Administration Team Leader **at Medequip Connect and let us empower you to truly make a difference.

You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values and ways. We are all aligned in providing the most person-centred approach to care.

**Who are Medequip Connect?**

Medequip Connect provide services to over 41,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home.

We help people to maintain people’s independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day.

We are in an exciting period of change and growth and are looking for the right person to join us on this journey.

**About the role**

As the Administration Team Leader, you will supervise the Central Administration Department to ensure operational readiness, and to ensure we provide a professional support service. Responsibilities will include:

- To lead the Administration Team and ensure cover using your core hours as a basis for working and subsequently covering staff absences and holidays in emergencies to ensure continuity in the Administration workflows.
- To support the Service Delivery Manger & TEC Regional Operations Manager with administrative duties such as: referrals, work allocation, housekeeping, training of staff.
- To assist with compliance with TSA TEC Quality Framework, including compliance with KPI targets, performance objectives, call audits, case studies, call-handling training plans.
- To conduct formal 1-1’s, coaching and feedback sessions, communications, Toolbox talks and team meetings,
- To be responsible for driving an efficient consistent and high-quality service to our clients at every interaction.
- To liaise with key agencies such as; Commissioners, Social workers, doctors, district nurses, wardens and housing associations.
- To develop & maintain knowledge and expertise in this specialist function and demonstrate commitment to one’s own professional development and participate in appraisal reviews.
- To develop and implement effective KPI & Quality within the department.

**About you**
- If you have genuine empathy for the welfare of elderly adults, this role will suit you.
- You must be able to work well independently and as part of a team as well as having strong verbal and written communication skills.
- You must be well organised and flexible to manage multiple tasks.
- You must have a good understanding of KPI performance and getting the best out of your people.
- You must be flexible with working days/hours to suit the needs of the business.
- You must have previous experience as a Team Leader.

**What We Offer**
- Continued professional development, training and learning support.
- Free DBS check
- Pension and healthcare schemes
- Life assurance
- Cycle to work scheme
- Care First Employee Assistance Programme including free counselling.
- Free uniform.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

Pay: From £28,222.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Work Location: In person

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