Hotel Receptionist
3 weeks ago
**Receptionist**
**RESPONSIBLE TO**:Reception Manager
**LATERAL RELATIONSHIP **All other staff
**JOB SCOPE **The manning of the Hotel's Reception and switchboard
and meeting customer requirements.
Overseeing Public areas and toilet facilities in the absence of a Porter.
**MAIN RESPONSIBILITIES**
- Greeting and checking in and checking out of Hotel guests.
- Accurate control of all billing for all hotel charges incurred through the front office system.
- Accurate control of payments and monetary float control.
- Preparation of daily banking.
- Accurate production and communication of daily figures.
- To produce management reports as required by the General Manager.
- Answering switchboards and passing on calls.
- Taking reservations for accommodation and restaurants.
- Compiling of daily A&D list, Housekeeper Reports and Sales Ledger information.
- Providing customer information and general PR at all times.
- To deal with brochure enquiries.
- To maintain accurate and precise records of the above.
- To ensure confirmation is received and sent.
- To follow up on all guest questionnaires and produce comment reports.
- To produce all reports weekly advance room sales and information as required by the General Manager.
**KEY TARGETS**
- To achieve maximum room/sleeper occupancy at all times and maximise sales in-house.
- To work in conjunction with other local Hotels.
**GENERAL**
- To attend any training courses arranged by the Company.
- To attend when required departmental meetings with the General Manager and your Head of Department.
**Salary**: £10.50-£11.00 per hour
**Benefits**:
- Discounted or free food
- Free parking
- On-site parking
Schedule:
- 8 hour shift
Supplemental pay types:
- Tips
Ability to commute/relocate:
- St Albans: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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