Travel Services Coordinator

4 months ago

Cirencester, United Kingdom Steppes Travel Full time

Steppes Travel have been creating memorable holidays since 1989, for clients wanting to explore the world’s most inspirational places. Our pioneering team have unrivalled experience in their specialist countries, and are committed to promoting positive impact travel.

This role is a key to growing the Steppes business and our overall success. This job description is designed to give you an understanding of what is expected of you, in this role, as well as how the position relates to the rest of the company.

**General**:
The primary role is to support sales staff by preparing all client documentation and helping to maintain a high standard of client service. Your main responsibilities within this role consist of updating and compiling confirmation and final documents, managing flight bookings and ticketing, but also liaising with clients and suppliers to ensure all aspects of the client’s trip have been covered.

**Specific**:

- Compiling confirmation and final documents for clients
- Revising and updating tour itineraries and dossiers
- Contacting overseas agents and organising payments
- Creating flight reservations and communicating with consolidators plus ticketing
- Liaising with clients and managing client files including taking payments
- Answering the phones and dealing with client enquiries
- General administrative support and assistance in office

**Individual responsibilities**
- Developing your own skills through training within the company
- Taking part in relevant information sharing
- Helping to create a supportive department that works towards sales, personal and departmental targets.

**Skills/Experience required**

**Essential**
- Ability to work without supervision and manage your own time
- Good telephone manner and strong client service skills
- Good written ability, with a high level of accuracy and excellent attention to detail
- Ability to thrive in a pressurised environment, adhere to strict deadlines and effectively multi-task
- Teamwork, interpersonal and communication skills
- Good computer literacy, including familiarity with Microsoft Office
- Strong administration and organisational skills
- A strong team player with personality, knowledge and commitment to the Steppes Travel concept of personal service

**Preferred (will enhance performance in the position)**
- Experience of working within the travel industry
- High degree of flexibility and ability to deal with change and pressure
- Knowledge of Galileo or Amadeus
- A love of travelling

**Terms/Conditions**
- Hours of work - 09:00 - 17:30 hours, Mon to Thursday, 09:00 - 17:00 Friday, and exceptionally over weekends and evenings (e.g. if working at an event).
- Paid Holidays - 20 days (increasing after two years of continuous employment)
- Up to two days a week working from home
- Salary from £23,500 per annum, dependent on experience, plus great benefits
- Travel opportunity, Pension, Private Healthcare and Travel Insurance - contributory after a six-month probationary period

**Salary**: From £23,500.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Travel: 1 year (preferred)

Ability to Commute:

- Cirencester (preferred)

Ability to Relocate:

- Cirencester: Relocate before starting work (preferred)

Work Location: Hybrid remote in Cirencester

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