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Emergency Dispatch Assistant

4 months ago

Bicester, United Kingdom Grafton Recruitment Full time

Job Title: Emergency Dispatch Assistant

Type of Business: Emergency Services

Location: Bicester, Cherwell

**Salary**: £21,730 to £23,177 a year Per Annum/Pro Rata

Length of contract: Permanent

Hours: 22.5 hours or 37.5 hours per week

Job summary

Grafton Recruitment are looking to recruit several Ambulance Dispatch Assistants to join our clients' teams that are based at their Bicester site. As an Ambulance Emergency Dispatch Assistant, you will be responsible for assisting 999 dispatchers to ensurewe monitor and navigate our crew to jobs as safely and as quickly as possible whilst ensuring crews and members of the public safety is at the forefront of your mind.

So, what will a typical day look like for me as an Emergency Dispatch Assistant?
- Support and assist Emergency Dispatchers by following their instructions and assisting with their operational duties.
- Assist the Emergency Dispatchers to ensure the systems are maintained and alterations to vehicle movements can be made by collaborating with the Emergency Dispatcher.
- Operate the radio and computer assisted systems on behalf of the Emergency Dispatcher to ensure the correct and accurate information is logged
- Make a positive impact to patient care.
- Working in a busy environment around incredible colleagues.
- You can leave work at the end of everyday knowing you have made a positive impact to the public during their hours of need.

What will I need to be successful in this role?
- Competent in the use of IT systems
- GCSE grades 4-9 or equivalent in Maths and English
- Customer service experience from a telephone or face to face role
- Ability to multi-task and manage competing priorities
- Good Knowledge of geographical area
- Good written and verbal communication skills
- Ability to listen and record information accurately

How will I be rewarded?
- Starting salary £21,730 + Unsocial hours payments (annual salary circa £25,000pa)
- A nationally recognized qualification in NHS Pathways.
- 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
- Enrolment into the NHS pension scheme
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
- Free onsite car parking
- Expert training and support from our dedicated in-house education team
- Disability support

Person Specification

Essential criteria
- Customer Service experience from a telephone or face to face role.
- Competent in the use of IT systems
- Good Knowledge of geographical area
- Demonstrable ability to multitask and manage competing priorities
- Demonstrable Experience of working in a time pressured environment

Desirable criteria
- Previous experience of working in an Emergency Communications Centre or Call Centre
- Previous experience of using Emergency Dispatch IT Systems
- Experience of operating telephone, radio, and data communication systems
- Disclosure and Barring Service Check

Hiring Contact: Chloe Peasgood

Agency: Grafton Recruitment

If you would like any further information about any vacancies before applying, please feel free to contact