Ambulance Dispatcher

3 days ago


Bicester, Oxfordshire, United Kingdom South Central Ambulance Service NHS Foundation Trust Full time
About the Role

We are seeking a highly skilled and experienced Ambulance Dispatcher to join our team at South Central Ambulance Service NHS Foundation Trust. As a key member of our Non-Emergency Patient Transport Service (NEPTS), you will play a vital role in ensuring the efficient allocation of patient transport vehicles to meet the needs of our patients.

Key Responsibilities
  • Prioritize and deploy journeys to operational resources to ensure patient appointment times are met, considering the use of internal and external resources as necessary.
  • Liaise with NEPTS Call Handlers to discuss patient conditions, mobility, appointments, collection/delivery addresses, and ready times.
  • Utilize the mapping and two-way data functionality of our live data capture system to optimize operational resource utilization, minimizing delays and downtime.
  • Manage and monitor daily patient activity using our Patient Transport Information System, focusing on appointment/discharge times, mobility, medical conditions, care packages, and patient/vehicle locations.
  • Communicate effectively with customers, patients, and healthcare professionals using our radio communication system in accordance with Trust policies and standard operating procedures.
  • Respond to changes within the Patient Transport Service to meet customer and commissioner requirements.
Person Specification
  • GCSE English, Maths, and ICT or equivalent at grade 4 or above.
  • Previous customer service experience.
  • Geographical knowledge of SCAS commercial areas.
  • Skilled use of Windows and Microsoft software operating systems and Word, Excel.
What We Offer
  • Full training and support when you join and ongoing throughout your employment with us.
  • Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part-time).
  • Enrolment into the NHS Pension Scheme.
  • Access to continual professional development and opportunities within SCAS and the NHS.
  • Occupational Health support along with an Employee Assistance Programme.
  • NHS Discounts in over 200+ stores.


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