Paramedic Career Starter
2 weeks ago
South Central Ambulance Service NHS is seeking to hire multiple 111 Call Operators to join the team based in Oxfordshire.
As a 111 Call Handler/Operator, your responsibilities will include answering incoming calls from the public and providing appropriate healthcare guidance.
You will receive comprehensive training on NHS Pathways, assess patient needs, and take necessary actions such as dispatching ambulances or providing advice.
- Answer and respond to incoming 111 calls
- Ensure Pathways is followed for correct advice
- Maintain a calm and professional demeanor
Key Qualifications:
- Proficiency in IT systems
- Educational background in healthcare or a related field
- Experience in customer-facing roles
- Ability to multitask and prioritize tasks
- Strong communication and interpersonal skills
- Accurate information recording and documentation
If you have questions about requirements or the role, please inquire.
Benefits and Support- Comprehensive training and ongoing support
- Generous holiday entitlement and flexible working arrangements
- NHS Pension Scheme enrollment and benefits
- Professional development opportunities and career progression
- Occupational Health and Employee Assistance Programme
- NHS Discounts and staff benefits
- Staff networking and support groups
About the organization: South Central Ambulance Service NHS provides emergency, urgent, and non-emergency healthcare services to various regions.
Recruitment Process- Online application with detailed responses to criteria
- Assessment session to evaluate skills and competencies
- Online interview with a Health Advisor Call Handler
We are looking for candidates with customer service experience, communication skills, and computer literacy.
For full details on the role and criteria, please refer to the Job Description.
Disability Support and InclusionQueries regarding disability or recruitment process can be addressed.
We encourage applications from diverse backgrounds and assure reasonable adjustments for all candidates.
SCAS values a workforce that reflects the community it serves.
We offer standard NHS benefits, along with additional perks, to our employees.
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