Volunteer Adviser

2 weeks ago

Swindon, United Kingdom Citizens Advice Swindon Full time

**Volunteer** **Adviser at Citizens Advice Swindon**
- We are aware that Swindon may be more accessible than other offices in the locality._

**Purpose of the role**
- To help provide an effective and efficient advice and assistance to the members of the public contacting Citizens Advice Swindon (CAS)
- To help influence government and other organisations by informing them of the effect of their actions on the lives of clients.

**What will you do?**
- complete an introduction to Citizens Advice and training for your role
- talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with
- find information about the clients’ problems and help them to understand their options
- support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation
- write a summary of the clients’ problems and what action you’ve taken
- look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP or local councillor

Some examples of what you could do:

- help a client with debts work out a reasonable amount to pay back, and make a phone call to an organisation they owe money to.
- help a client who has problems with their landlord to understand their housing rights.

**What’s in it for you?**
- make a real difference to people’s lives
- learn about a range of issues such as benefits, debt, employment and housing
- build on valuable skills such as communication, listening and problem solving, and increase your employability
- work with a range of different people, independently and in a team.
- have a positive impact in your community
- you can work in our office or work from home

We can reimburse reasonable travel expenses too if you decide to work from the office.

No prior experience is necessary in these areas as you will receive full training.

For individuals who are undertaking advice giving roles and who are also training to be a solicitor, if you started training to be a solicitor before 1st September 2021, you may be able to get up to six months reduction in your training contract.

If you started training to be a solicitor after 1st September 2021, you may be able to include time spent volunteering (or working) in advice giving roles as part of (or all of) your qualifying work experience. See Solicitors Regulation Authority for more information.

**What do you need to have?**

You don’t need specific qualifications or skills but you’ll need to:

- be friendly and approachable
- be non-judgmental and respect views, values and cultures that are different to your own
- have good listening skills
- have excellent verbal and written communication skills
- have good maths and IT skills
- be able to understand information and explain it to others
- be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
- be willing to undertake training in your role

**How much time do you need to give?**

Ideally we ask for 8 hours per week, which can be over one day or spread over two days, for at least 12 months.

We can be flexible so come and talk to us.

**Valuing inclusion**

Volunteers contribute significantly to the diversity of the organisation. They can expect to be treated fairly, with dignity and respect, and without discrimination. They are likewise expected to treat others fairly, with dignity and respect, and without discrimination.

**Contact details**

**Job Types**: Part-time, Volunteer

Pay: £0.01 per year

Expected hours: 8 per week

**Benefits**:

- Casual dress
- Flexitime
- Free or subsidised travel

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person

Expected start date: 25/09/2024

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