Claims Helpdesk Administrator

6 months ago

Swindon, United Kingdom Zurich Insurance Full time

**Location: Swindon (including hybrid after training)**

**Salary: From £23,400 dependent on experience**

**The opportunity**

At Zurich, our ambition is to the best retail protection provider for our advisers, customers, and our people. We recognise that handling claims is a fundamental part of our business; it is the true measure of our purpose, supporting our customers when they need us most.

This is an amazing opportunity to join our Retail Protection business as a claims helpdesk / administrator, working closely with our claims assessors. This is a unique role with a mixture of call handling as well as getting involved in the administration of claims. In this role you will be:

- Taking incoming notification and existing claims query calls, providing a supportive, empathetic, and reassuring response - this could be for Bereavements, Critical Illness or Income Protection as well as several other benefits
- Logging claims data on to the system
- Supporting with any administrative tasks

In return for your commitment to help us achieve our ambition we can offer an outstanding place to work, where you can thrive and grow.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

**So, who are we looking for?**
- Have a passion for delivering an outstanding service to customers and will always be looking for opportunities on how we can improve.
- Demonstrate excellent communication skills to a wide range of stakeholders including customers and advisers
- Accurately capture and input relevant data obtained
- Be able to explain decisions made and positively resolve any queries
- Demonstrate a positive can-do attitude, acting with integrity at all times

**Who we are**:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.

**Our Culture**:
At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

**So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.** #LI-Hybrid

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