Helpdesk Operator

3 months ago

Swindon, United Kingdom Sodexo Full time

Job Introduction
Sodexo have an exciting opportunity for a number of **Helpdesk Operators** to join our new, **high profile, contract based in Swindon.**

Come and join our Services Centre team and be a part of the excellent customer experience property helpdesk.

Main Responsibilities
- Accurately record details of the caller, problem and severity and ensure that Team Leaders are aware of situations which could develop into issues.
- Work within and to, processes and procedures.
- Attend training and coaching sessions and incorporate any changes necessary in your duties, methods, and procedures
- Identify any potential areas of improvement and highlight to your Team Leader
- Carry out other administrative duties as and when required
- Be an active participant in your community of practice - sharing best practice and learning from wider PPS (Professional Property Services) colleagues.
- Excellent telephone manner
- Previous experience of providing helpdesk or call centre service, developing productive working relationships with key customers and suppliers. Although full training will be offered
- Good communications and literacy skills.
- Ability to work independently and as part of a team.
- Accuracy and attention to detail is essential
- Previous experience of customer facing roles would be advantageous
- Applicants need to be eligible to pass security vetting carried out by the Client

About The Company
In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Package Description
**Competitive Salary plus Benefits**

**Flexible working available**

**Full Time Permanent Opportunities to suit your lifestyle - shifts available days, weekends, nights**

**Training available**

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

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