Helpdesk Advisor

7 months ago

Swindon, United Kingdom Sodexo Full time

Job Introduction
What We Are Offering:

- Up to £24,400 per annum.
- 4 days on 4 days off working week, this will involve working night shifts.
- Office based in Swindon area.
- Role eligible for bonus plan.
- Please view our attached benefits guide to see everything we have to offer

Your role as a Helpdesk Advisor:
We have a fantastic opportunity for a dynamic and enthusiastic individual to become a vital part of our established **Helpdesk Team **as a **Helpdesk Advisor,** aiding in the delivery of our professional services contract.

Reporting into the Helpdesk Team Leader, our team of advisors are the backbone of our function, providing seamless support to many sites for any maintenance/cleaning issues they are facing or help with general building management. As a **Helpdesk Advisor** you will centre your attitude around providing excellent customer service whilst using your intuition and logic to provide quality and consistent support to various internal and external stakeholders.

Whilst the role is varied and you can be expected to carry out a variety of tasks, overall, you will be expected to do the following:

- Accurately record caller details, problem severity, and relay information to Maintenance Teams to provide support.
- Maintain high accuracy in information gathering and inputting.
- Ensure all Helpdesk calls are received, recorded, and followed through to completion in a timely manner.
- Monitor planned and reactive maintenance performance, identify areas for improvement, and take remedial action for timely task completion.

Join us at **Sodexo** and become an integral part of our dynamic **Helpdesk Team**
- Please see the attached job description for a more detailed list of the main responsibilities._
- Proactive, innovative, and eager to learn and develop.
- Demonstration of excellent organisational skills, even under pressure.
- Meticulous attention to detail.
- Ability to meet deadlines in a target-driven environment.
- Thrives both independently and collaboratively within a team.

Why Join Us?

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

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