Customer Support Technician

6 days ago


Swindon, United Kingdom Multidata Ltd Full time

**Customer Support Technician - Telecoms**
Swindon, Wiltshire
**About Us**
Committed to doing things differently, Multidata delivers their own branded, innovative and cost-effective broadband and telecoms solutions to our customers. We are now looking for a Customer Support Technician to join our team.
**Your Rewards**:

- Competitive salary
- Workplace benefits
This is a fantastic opportunity for a highly motivated telecommunications professional looking to undertake a rewarding support role with our successful and growing company.
Delivering superb customer service at all times, you’ll have the chance to enhance your technical abilities whilst developing valuable customer-facing skills.
**Your Role**
As a Customer Support Technician, you will be responsible for providing a high level of support to end users, as well as channel partners.
Your other duties will include:

- Providing customers with notice of any expected service disruptions
- Configuring and supplying broadband, VoIP and wireless hardware
- Administering accounts and performing changes
- Placing product orders
- Communicating the timelines for provision to customers
- Providing online and face to face training for our VOIP products in house and on site visits
**About You**
To be considered for as a Customer Support Technician, you will need:

- At least 12 months’ telecommunications experience
- Previous experience in a telephone-based role
- A good working knowledge of broadband, data and hosted VoIP services
- Excellent IT skills, with knowledge of Windows-based packages, including databases and spreadsheets
- Possess a full, valid driving licence
Logical and analytical, as a Customer Support Technician, you must have excellent communication skills, a team player mentality and proven organisational abilities. The desire to constantly grow and develop your skill-set is also key.
Other organisations may call this role Telecoms Technician, IT Support Technician, Customer Service Advisor, Customer Service Rep, Customer Care Advisor, Customer Service Executive, or Helpdesk Technician.



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