Customer Service Advisor

3 weeks ago

Swindon, United Kingdom Historic England Full time

Summary
We are seeking a Customer Service Advisor to join our team at Historic England. Following a restructure, this is an exciting time to join the business and be part of our future development. The role will be Customer Service focussed, supporting the financedepartment by responding to queries, directing queries to the appropriate team and escalating matters for further attention where necessary, in line with Service Level Agreement Key Performance Indicators.
This is a role that offers hybrid working where you will be based between the office and home.
What you will be doing
The role is responsible for processing and managing service requests for draft purchase orders and amendments as well as goods receipting. You will resolve customer queries in relation to finance shared service functions, dealing effectively with queries andaiming to achieve resolution within KPI targets, where possible. The role will also oversee and cover draft purchase orders and amendments as well as goods receipting.
You will identify common query themes and liaise with the Finance Training team to address these through updates to training material, whilst supporting the Finance Training team with delivery of training to internal and external customers through provisionof practical examples. The role will support the expansion of the contact centre to provide a single point of contact for all shared service finance queries for internal and external customers, assisting the Finance Contact Centre Manager in overseeing thecustomer helpdesk function and providing training for the Finance Contact Centre Assistant.
What we are looking for
- You will be confident and articulate when communicating verbally or in writing
- You actively listens and displays strong emotional intelligence
- Explores customer queries to ensure all facts are established and seeks clarification promptly.
- Good attention to detail
- A high level of verbal reasoning.
- Take responsibility for your own work
Please note the role is internally know as Finance Contact Centre Advisor.
We are an equal opportunity employer which values diversity and inclusion. If you have a disability or neurodiversity, we would be happy to discuss reasonable adjustments to the job with you. Having just won the Gold Award from MIND, we also recognise the importanceof a healthy work-life balance. We offer a wide benefits package including a competitive pension scheme, a generous 28 days holiday, corporate discounts, free entry into English Heritage sites across the county and development opportunities to ensure you achieveyour goals.
The interviews for this role will be held on Tuesday 19th July.

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