Customer Service Advisor

3 days ago


Swindon, United Kingdom Purely Recruitment Solutions Full time

**Customer Service Advisor**

**Location: Swindon**

**Permanent**

**Fulltime - Mon-Fri and 1 in 5 Saturdays**

**£18,750pa**

Our client is keen to recruit Customer Service Advisors to join their growing team based in Swindon.

**The Role**:

- To be the first point of contact for inbound or outbound calls.
- To search computerised records, checking details and amending when required
- Take and transfer calls and transfer them to the most appropriate contact.
- Use knowledge, experience and questioning skills to prioritise workload
- Identify and satisfy all queries by using initiative.
- Manage and record information as required
- Operate in line with the company policies and procedures
- Maintain high standards at all times of personal appearance, timekeeping, attendance and respect of company property

**The Person**:

- Loyal and committed to the role and the company.
- Excellent customer service skills within a commercial environment with a desire to exceed customer expectations
- Strong time management skills
- Able to onboard new software and CRMs
- Confident about working in a role where your actions directly influence others
- Excellent communication skills
- Strong desire to succeed, in an environment where success is celebrated and the need to be happy is recognised


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