Customer Service Representative

2 weeks ago

Swindon, United Kingdom Zurich Insurance Full time

**Customer Service Representative (Part Time - School Hours)**

**Location**: Swindon (hybrid working available after training)

**Salary**: £21,500 to £23,880 (dependent on experience)

**Hours**: Part-time, hours available that suit working parents

**The opportunity**:
We are on a journey of change and transformation. Our ambition is to be the best retail protection provider for our advisers, customers, and colleagues. We are looking for people with a passion for delivering excellent customer service to join us as we bring together all our retail protections teams together within Zurich.

In return for your commitment to help us achieve our ambition we can offer an outstanding place to work, where you will be supported and can thrive and grow.

**What will you be doing?**

We can offer hours that will fit around childcare and school pick up and drop offs. As well as no evening or weekend working, we offer a hybrid working model so once you’re up to speed you can work from your own home if you prefer for up to 50% of the time.

**Who are we looking for?**
- Always demonstrate outstanding customer engagement skills
- Demonstrate a positive can-do attitude, always acting with integrity
- Provide accurate information to advisers, customers and other third parties
- Support a culture of continuous improvement

**Who are we looking for?**

We are looking for people who want a career and not just a job. Whilst previous experience is great, equally important is having a passion for customer service coupled with great verbal and written skills.

Ideally you will:

- Be customer focused with excellent verbal and written communication skills
- Have a strong attention to detail
- Be a great team player
- Enjoy problem solving and building relationships.

**Why Zurich?**

As well as a competitive salary we also offer an excellent lifestyle benefits package which includes:

- 12% Non-Contributory pension scheme
- Annual company bonuses
- 25 days holiday plus up to an additional 3 days paid volunteering
- Private medical cover
- Income Protection
- Life Cover
- Discounted gym membership,
- Discounted gadget insurance
- Discounted technology offers
- Virtual GP appointments

Many of our employees work flexibly in many ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. Please talk to us at interview about the flexibility you may need.

**Our Culture**:
At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that. Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.

We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.

**So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.** #LI-Hybrid

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