Customer Service Representative

7 days ago


Swindon, Swindon, United Kingdom Kordian Full time

Job Title:
Customer Service Representative


Company:
Kordian


Location:
Swindon, UK

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, Kordian wants you to join our dynamic team as a Customer Service Representative in Swindon

About Kordian:


At Kordian, we're a leading name in the retail industry, dedicated to providing top-notch products and services to our valued customers.

We're committed to excellence in every interaction. Our success is built upon a foundation of dedication, innovation, and outstanding customer support.

Role Overview:


As a Customer Service Representative at Kordian, you will be the primary point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring their overall satisfaction.

You will play a vital role in maintaining positive relationships with our clientele and upholding our reputation for exceptional service.


Key Responsibilities:

  • Provide accurate information about products, services, and company policies
  • Assist customers with order placement, tracking, and returns
  • Resolve customer complaints and concerns in a professional and timely manner
  • Collaborate with other departments to address complex issues and improve processes
  • Maintain detailed records of customer interactions and transactions
  • Identify opportunities for upselling or crossselling additional products or services

Requirements:

  • Previous experience in customer service or a related field preferred
  • Excellent communication skills, both verbal and written
  • Strong problemsolving abilities and attention to detail
  • Ability to remain calm and composed in challenging situations
  • Proficiency with computer systems and CRM software
  • Flexibility to work in a fastpaced environment with shifting priorities
  • A positive attitude and a passion for helping others

Benefits:

  • Competitive salary
  • Comprehensive training and ongoing support
  • Opportunities for career advancement within the company
  • Friendly and collaborative work environment
  • Employee discounts on Kordian products and services

Job Types:
Full-time, Permanent

Pay:
£11.00-£13.00 per hour

Benefits:

  • Employee discount
  • Sick pay

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Swindon: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

  • United Kingdom (preferred)

Work Location:
In person

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