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Customer Service Assistant

3 months ago

Swindon, Swindon, United Kingdom CSP U.K. LTD Full time
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.

In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may have.


Responsibilities:

  • Answer incoming customer calls and respond to inquiries in a professional and timely manner
  • Provide accurate information about products, services, and promotions
  • Assist customers with placing orders, processing returns, and resolving complaints
  • Analyse customer needs and recommend appropriate solutions or upsell additional products/services
  • Utilize phone etiquette to ensure positive customer interactions
  • Collaborate with other team members to ensure customer satisfaction

Requirements:

  • Excellent communication and interpersonal skills
  • Strong problemsolving skills and ability to analyse customer needs
  • Ability to multitask and prioritise tasks effectively
  • Positive attitude, patience, and empathy when dealing with customers

Pay:
From £24,597.12 per year

Benefits:

  • Company events
  • Onsite parking
  • Paid volunteer time

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Swindon: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 09/05/2024