Reservationist

5 days ago


London, United Kingdom Royal Air Force Club Full time

**Awarded Best Place to Work in Hospitality 2023**

**WORKING AT THE RAF CLUB**:

- **We are proud to be a **London Living Wage** **employer.**:

- **We also have an **exceptional **working environment, with complimentary Meals on Duty - Nutritional Breakfast/Lunch/Dinner at our employee restaurant Lily's**:

- **Employee Assistance Programme with Hospitality Action.**:

- **Interest Free Travel Ticket Loan.**:

- **Uniforms Provided and Dry Cleaned.**:

- **Bespoke learning opportunities.**:

- **Language Courses, including English Lessons.**

**EMPLOYEE BENEFITS**:

- **Service Charge**:

- **Fantastic Private Pension Plan**:

- **Recommend a Friend - Earn £500**:

- **BenefitHub Rewards - discounts on shopping, entertainment, gifts, technology, fitness and much more**:

- **Employee Assistance Programme with Hospitality Action**:

- **Plenty of Recognition Programmes and Team Events**:

- **28 Days Holiday Increasing with Length of Service**:

- **Service Anniversary Celebrations**

**ABOUT US**:
The Royal Air Force Club is a Private Members Club located in London's Mayfair which offers first-class surroundings to serving and former serving officers of the RAF and Allied Air Forces. Having opened its doors in 1922, the Club's building is full of history and character. With 110 bedrooms and 10 meeting and banqueting rooms, the Club is truly a hidden gem with modern and elegant interior and facilities.

**Responsibilities**:
As a Reservationist you will be responsible for assisting in the Front Office team with a focus on making reservations and taking reservation enquiries for our members in a courteous, efficient and professional manner.

**Duties and Responsibilities**
- Be aware of current and future availability daily basis by overseeing bedroom inventory.
- Ensure occupancy is maximised.
- Handling group bookings, blocks, and rooming list.
- Contact Members on the waitlist in case a room becomes available.
- Liaise with other departments to meet guest/member requirements.
- Perform all jobs within the Front Desk, as per Rota.
- Daily control of the Reservation procedures to ensure the smooth running of the entire operation.
- Supporting the Front Desk team with check in and check out if needed.
- To deliver outstanding hospitality and customer service as well as personal contribution to ensure that all Front Office areas have an atmosphere that is conducive to the overall member experience.
- Respond effectively to and resolve Member complaints/issues. Report as necessary & take action to avoid similar future problems.
- Report any incident in the Club in the DM Log.

**Other Tasks/Duties**:

- Maintain open, collaborative team-working relationships amongst front office staff.
- Ensure all SOPs are followed, and any discrepancies rectified or reported to the Front Office Manager.
- Any other reasonable requests by Senior Managers.

**Essential Key Skills**:

- Microsoft Office
- Opera

**Person Specification**:

- Attention to detail, great communication and organisational skills.
- Commitment to delivering a high level of customer service.
- Good team player who is also able to take responsibility for individual tasks.
- Be friendly, approachable, and professional.

**Salary**: £28,665.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Discounted or free food
- Free flu jabs

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Tips

Work Location: In person

Reference ID: Indeed/Reservationist



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