Reservationist

3 weeks ago

London, United Kingdom Royal Over-Seas League Full time

**Reservationist**

ROSL is a unique not-for-profit, private members organisation. Since 1910 ROSL has embraced a multi-cultural membership; bringing people together from around the world to meet, socialise and foster an interest in the Commonwealth. This is being realised thought out Arts programme with works with young classical musicians and visual artists and our humanitarian programme of education and enterprise projects. Members of the ROSL, in turn, benefit from being part of an organisation that truly makes a difference to people’s lives; while enjoying the comforts of our historic clubhouse in London that provide a quality home-away-from-home, at an affordable price.

**The role**

Under the direction of the Front of House Manager, and within the limits of ROSL’s policies and procedures your main role is to provide an efficient service to all members before, during and after their stay.

**OPERATIONS**

**Innovation**
- Generally being alert for opportunities to improve the service, product, H&S and security of the club
- To control wastage and be responsible for the economy of all utilities and resources

**Integrity**
- Carrying out the daily reservationist’s duties
- To book and manage packages using Eventbrite
- To take, amend and cancel reservations
- Compile and maintain guest history files
- To maintain a high level of customer service at all times
- Following ROSL telephone etiquette
- To be discrete when handling confidential matters
- To maintain the correct standard of appearance and personal grooming

**Teamwork**
- To attend to any member comments/complaints efficiently and courteously and to inform the Reception and Front Office Manager
- Gain and maintain rapport with team and club members
- To attend departmental meetings
- To maintain effective communication within the club and ensure that your line manager/s are kept well informed of any problems/queries/complaints that have arisen
- To liaise with other departments and the catering partner to ensure good communication
- To deal with guest complaints, in the first instance before passing to the Reception Manager or Front Office Manager when necessary.
- To proactively cooperate on achieving bedroom budget following under the FOM guidance
- To be fully conversant with The ROSL Team Member Handbook

**Accountability**
- Drives the ROSL vision and values

**Commitment**:

- To have a strong work ethic and a positive attitude towards the job
- May on occasion be asked to undertake additional duties

**HEALTH & SAFETY**
- To be fully converse with the fire panel and evacuation procedure
- To adhere to all ROSL and statutory rules, regulations and policies
- To act on your responsibilities detailed in the Health and Safety at Work Act 1974.
- To demonstrate a working knowledge of fire prevention and to follow the ROSL evacuation plan on hearing the alarm
- To report any damage to furniture, fittings and equipment to Maintenance
- To maintain the Front Desk area hygienic and presentable state, at all times
- To attend any Statutory Fire, Health & Safety training and to be fully conversant with and abide by all rules concerning Fire, Health & Safety.
- To be fully conversant with:

- COSHH Regulations
- Risk Assessments for your department
- Fire Procedures

**SECURITY**
- To be security conscious with respect to members/team members/guests property/welfare and to report suspicious circumstances to a member of the Management team
- To ensure Club Rules are followed

**CONFIDENTIALITY**
- While working for the ROSL there will be access to a wide variety of confidential information concerning the company, members and employees. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, members and employees, unless otherwise stated. Please refer to the Employee Handbook & your terms & conditions for full details.

**OTHER INFORMATION**
- As the club’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
- The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.

All applicants who are offered employment will need to provide proof of their right to work and satisfactory references before their appointment is confirmed.

**Job Types**: Full-time, Permanent

**Salary**: £24,900.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Language training provided
- Life insurance

Schedule:

- 8 hour shift

Work Location: One location

Reference ID: R

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