Reservationist - Westminster

**Exciting Reservationist opportunity in London's Mayfair**

Join a vibrant team as a Reservationist, the welcoming face and voice of a prestigious establishment. As the ambassador for the brand, you'll leave an unforgettable first impression on esteemed guests, reflecting the exceptional experience that awaits them.

Role Key Duties Include:
Elevate service for VIP & Concierge booking clients, collaborating with top Hotels and Luxury Lifestyle Service providers, offering a special and unique experience.

Make every call count by driving sales through exceptional service.

Book and manage reservation requests using an advanced reservation system.

Adhere to departmental policies, procedures, and service standards.

Operational/Technical Skills:
Masterful Office skills to excel in your role.

Excellent command of the English language and impeccable writing skills.

Familiarity with reservation systems like Opentable, The Fork/Bookatable, and a quick learner when it comes to new software.

Sales and Service Skills:
Deliver unparalleled service through your unique style and engaging conversations.

Skillfully drive sales, even during less desirable table times, leaving guests delighted.

Previous reservation and restaurant experience will be a valuable asset.

Display a smooth and confident approach to handle and manage guests with grace.

Salary & Benefits:
Enjoy a competitive salary and attractive benefits package.

Seize the opportunity for personal training and development, fostering growth within the team.

Relish food and beverage discounts across esteemed group.

Secure your future with a pension scheme.

Embrace healthy commuting with the Cycle To Work Scheme.

Support your family with the Childcare voucher scheme.

Be part of staff appreciation events, celebrating our exceptional team.

**REWARD**

We will provide good levels of pay, recognising the importance of each individual to the team, never paying below the London Living Wage

We will provide a range of additional benefits, beyond pay, to reward in ways that are important for each individual

We will be flexible in our working patterns and practices, striving to agree shifts that work for you and for us, giving us both more certainty

**RESPECT**

We will champion diversity and promote inclusion in our teams, and everything we do

We will adapt our practice to respect and respond to diverse needs and ensure that everyone feels included

We will always listen, respect and respond to issues and ideas raised by all our team members at any level

**PROGRESSION**

We will help you chose how to progress, identify opportunities, and get you on the right path

We will support your progression through training, learning new skills, and promotion

We will celebrate your successes with rewards and recognition for great team performance and personal achievement