Customer Care Specialist
3 weeks ago
We are #hiring Bitpanda Pro is looking for a **Customer Care Specialist **in London to join our growing team. This will be assisting with the set-up of our customer care function and customer care enablement technology.
**What you'll do**
- Handle customer support enquiries for Bitpanda Pro exchange which may include issues or enquiries surrounding logins, trades, deposits or withdrawals of crypto
- Work collaboratively with other stakeholders to resolve customer care enquiries and escalate issues where necessary
- Support the set-up set-up of customer care tech enablement with eg: Zendesk
- Create and map support workflows to coordinate and standardise customer care responses for user issues and queries
**Who are you**
- Relevant experience in customer care and advisory, responding to tickets
- Excellent verbal and written communication skills - in both English and German
- A self-starter who thrives in managing complex projects and has a genuine passion for finding solutions for customers to achieve their goals
**Nice to haves**
- Experience working in a fast-paced startup environment
- Passion for investing and cryptocurrencies
- Additional language experience we value: Italian, French, Spanish, Dutch
**Benefits**
- We are flexible and support a hybrid working environment, expecting at least 3 days in the office a week
- A competitive salary and attractive equity plan
- Occasional company-wide and team events - both in-person and virtually
- Exclusive premiums when trading on Bitpanda Pro
- Global team across London, Amsterdam, Milan, Vienna with opportunities for travel
- Sustainable merch to keep you swagged out and living the brand
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