Customer Care Executive
4 weeks ago
We have an exciting opportunity for a Customer Care Executive to join our team here at Iglu. Working within the Customer Care department you will ensure that our high levels of customer service are maintained.
You will communicate with sales staff and suppliers to rectify any problems which may have arisen. Experience in a similar Customer Service role or in the Travel industry is preferable.
**Key Responsibilities**:
- Effectively fulfilling the booking once the sale has been made
- Resolving problems of customers on holiday
- Calming and advising customers appropriately
- Handling of customer complaints
- Liaising with tour operators
- Booking cancellations and transferring
- Supporting customers via an online webchat system
- Negotiating between our customers and operators
- Completing additions and amendments to bookings
- Logging notes of all communication
- Ancillary Sales and seeking up-selling opportunities
- Cross-selling clients to alternative holidays
- Identifying and rectifying causes of problems
- To undertake any other duties or projects as required by you line manager, appropriate to your role.
**Skills and Experience**:
- Strong verbal and written communication skills
- Strong understanding of our products
- PC Literate - knowledge of Word, Excel and Outlook
- Basic knowledge of ABTA/ATOL regulations
- Excellent time management skills
- Ability to work under pressure and independently
- Organisational skills are essential to this role
- Ability to communicate effectively both internally and externally at all levels
**Behavioral Role Fit**:
- Professional nature
- Proactive & enthusiastic
- Supportive
- Team player
**KPI'S**:
- PCA %
**Why Join Iglu?**
Iglu is the UK’s largest specialist ski and cruise travel agency, we pride ourselves on our first-hand knowledge of the unique packages and holiday experiences we offer.
- Hybrid and Remote working options
- Discounted travel offers for family and friends
- Gym discounts at all major chains across the UK
- Mental Health and Wellbeing Support
- Electric Vehicle Scheme
- 24/7 Online GP Service
- Life Assurance for all
- Help shape the culture of Iglu by getting involved in our Charity or Social Committee
- Bi-annual Company Get Togethers
-
Executive Assistant
7 days ago
London, United Kingdom Ramsay Health Care Full timeJob Description Executive Assistant | Chief Strategy and Operations Officer/Chief Customer Officer | Hybrid (London & Home Based) We are looking for an Executive Assistant to support the executive team here at Ramsay Health Care UK. Reporting to the EA to the CEO, the Executive Assistant will be responsible for providing high level secretarial support to...
-
Customer Care Support
7 days ago
London, United Kingdom Heathrow Full timeThe role of Customer Care Support will be to support the Customer Care Managers on a day-to-day basis with delivering world class service and customer care. You will also support the interface between our passengers, operational teams, customer contact centres and our Executive team. You will help in the liaison and responses to complaints received,...
-
Customer Care Support
7 days ago
London, United Kingdom Heathrow Full time**12 MONTH SECONDMENT** The role of Customer Care Support will be to support the Customer Care Managers on a day-to-day basis with delivering world class service and customer care. You will also support the interface between our passengers, operational teams, customer contact centres and our Executive team. You will help in the liaison and responses to...
-
Customer Care Coordinator
3 weeks ago
City of London, United Kingdom Get-Recruited (UK) Ltd Full timeCUSTOMER CARE COORDINATOR - NEW BUILD RESIDENTIALLONDONUPTO £40,000 + BONUS + EXCELLENT CULTUREGet Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the...
-
Client Service Executive
3 weeks ago
London, United Kingdom Customer Management Resourcing (CMR) Full time**Client Service Executive (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have an amazing opportunity for an experienced Client Service Representative to join an International Asset Management firm based in Central London. This is an excellent chance to work within a rapidly...
-
Customer Care Coordinator
3 weeks ago
City of London, United Kingdom Get-Recruited (UK) Ltd Full timeCUSTOMER CARE COORDINATOR - NEW BUILD RESIDENTIALLONDONUPTO £40,000 + BONUS + EXCELLENT CULTUREGet Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the...
-
Customer Care Coordinator
3 weeks ago
City of London, Greater London, United Kingdom GetRecruited UK Ltd Full timeCUSTOMER CARE COORDINATOR - NEW BUILD RESIDENTIAL LONDON UPTO £40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within...
-
Customer Care Coordinator
4 weeks ago
London, United Kingdom Get-Recruited (UK) Ltd Full timeCUSTOMER CARE COORDINATOR - NEW BUILD RESIDENTIAL LONDON UPTO £40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the...
-
Senior Customer Care Coordinator/coordinator
4 weeks ago
London, United Kingdom Get-Recruited (UK) Ltd Full timeCUSTOMER CARE COORDINATOR - NEW BUILD RESIDENTIAL UPTO £40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the Customer...
-
Customer Service Executive
7 days ago
London, United Kingdom Pod Talent Full timePOD Talent are enthusiast to be partnering with a luxury fragrance producing company that aims to be the "go to" incubator for an exclusive portfolio of premium global brands. Far from adapting a skin care and and global perfume giant strategy it focuseson a more agile and dynamic company covering the needs of its clients. The company is looking for an...
-
Customer Experience Executive
5 days ago
London, United Kingdom Get Recruited Full timeCUSTOMER EXPERIENCE EXECUTIVE - NEW BUILD RESIDENTIALSkills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.LONDON - BRENT CROSS UPTO £40,000 + BONUS + EXCELLENT CULTUREGet Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small...
-
Customer Experience Executive
5 days ago
London, United Kingdom Get Recruited Full timeJob DescriptionCUSTOMER EXPERIENCE EXECUTIVE - NEW BUILD RESIDENTIALLONDON - BRENT CROSS UPTO £40,000 + BONUS + EXCELLENT CULTUREGet Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer...
-
Customer Services Executive
4 weeks ago
London, United Kingdom British American Tobacco Full time. **BAT is evolving at pace - truly like no other organization.** To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey! **BAT UK IS LOOKING FOR A Customer Services Executive** **FUNCTION**: Key Accounts **SALARY RANGE**: Competitive salary + excellent...
-
Customer Experience Executive
3 days ago
Wembley, Greater London, United Kingdom Get-Recruited (UK) Ltd Full timeCUSTOMER EXPERIENCE EXECUTIVE - NEW BUILD RESIDENTIAL UPTO £40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the...
-
Customer Experience Executive
3 weeks ago
City of London, Greater London, United Kingdom Get Recruited Ltd Full timeCUSTOMER EXPERIENCE EXECUTIVE - NEW BUILD RESIDENTIAL LONDON UPTO £40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within...
-
Customer Experience Executive
2 weeks ago
Wembley, Greater London, United Kingdom Get-Recruited (UK) Ltd Full timeCUSTOMER EXPERIENCE EXECUTIVE - NEW BUILD RESIDENTIAL LONDON - BRENT CROSS UPTO £40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You...
-
Customer Care Coordinator
4 weeks ago
City of London, Greater London, United Kingdom Get Recruited (UK) Ltd Full timeCUSTOMER CARE COORDINATOR - NEW BUILD RESIDENTIAL UPTO £40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the Customer...
-
Customer Experience Executive
2 weeks ago
Brent, Greater London, United Kingdom Get Recruited Full timeCUSTOMER EXPERIENCE EXECUTIVE - NEW BUILD RESIDENTIAL LONDON - BRENT CROSS UPTO £40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You...
-
Customer Experience Executive
3 weeks ago
Wembley, Greater London, United Kingdom GetRecruited UK Ltd Full timeCUSTOMER EXPERIENCE EXECUTIVE - NEW BUILD RESIDENTIAL LONDON - BRENT CROSS UPTO £40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You...
-
Customer Experience Executive
2 weeks ago
Brent, Greater London, United Kingdom Get Recruited Full timeCUSTOMER EXPERIENCE EXECUTIVE - NEW BUILD RESIDENTIAL LONDON - BRENT CROSS UPTO £40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You...