Content Specialist, Customer Care

2 weeks ago


London, United Kingdom Deliveroo Full time

**Content Specialist, Customer Care**

**Hybrid Role (2 days in Central London HQ Office)**

**French Speaker**

**The Team**

At Deliveroo, we are customer-obsessed. Providing great customer experiences every time is a key part of Deliveroo's mission to become the definitive food company We currently cover eleven markets across Europe, the Middle East, and South East Asia. The Customer Care team is responsible for 100% of the live order interactions with Deliveroo's consumers, riders and restaurant partners, as well as much of the back office support for riders and restaurants.

**The Role**

The Content Specialist is responsible for ensuring the Customer Care Knowledge Base and Help Centres are comprehensive, clear and concise, to deliver the best Customer and agent experience at Deliveroo. Supporting the Care Content Manager and Care Copywriter, you will produce engaging, informative, customer centric knowledge and help centre articles to be used by partners, and agents handling consumer, rider and restaurant contacts in all markets. Whilst working to tight deadlines, you will need to champion the agent and customer experience to ensure we provide best in class content..

**What you'll be doing**
- CreatIng and developing content for the agent Knowledge Base and customer facing Help Centres.
- Conducting regular reviews of Knowledge Base content and customer facing copy to ensure we deliver a best in class experience for our customer care agents, consumers, riders, and restaurants.
- Engaging with stakeholders across Deliveroo to understand business requirements and create copy for product, marketing, or operational initiatives, whilst working with tight deadlines.
- Using data and insight to identify areas of opportunity and make recommendations on how to improve our Knowledge Base and customer facing Help Centres.
- Creating reporting to provide stakeholders with insights on customer and agent engagement, and satisfaction.
- Collaborating with stakeholders and third party partner vendors to respond and encourage feedback and incorporate critique and edits in a fast changing environment.
- Coordinate translation requests for content and copy

**Requirements**:

- Content writing experience within a customer service environment is essential.
- Working proficiency in French.
- Proven ability to write engaging, plain English content.
- Strong attention to detail is essential.
- Excellent organisational skills with a proven ability to work across multiple projects.
- Strong, written and verbal communication skills, to clearly present ideas, theories, and projects to senior management and Operations.
- Experience in working cross-functionally and with tech teams is desirable.

**Why Deliveroo?**

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

**Workplace & Diversity**

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.



  • London, United Kingdom Deliveroo Full time

    **Content Specialist, Customer Care** **The Team** At Deliveroo, we are customer-obsessed. Providing great customer experiences every time is a key part of Deliveroo's mission to become the definitive food company! We currently cover eleven markets across Europe, the Middle East, and South East Asia. The Customer Care team is responsible for 100% of the...


  • London, United Kingdom Deliveroo Full time

    **Content Specialist, Customer Care (French Speaker)** **The Team** At Deliveroo, we are customer-obsessed. Providing great customer experiences every time is a key part of Deliveroo's mission to become the definitive food company! We currently cover eleven markets across Europe, the Middle East, and South East Asia. The Customer Care team is responsible...

  • Content Specialist

    5 days ago


    London, United Kingdom iRobot Full time

    **THE POSITION** The iRobot EU business has grown rapidly, and this geography continues to hold significant potential. With one robot, out of two purchased online, and the consumer journey starting there, an outstanding **DtC Content Specialist**is required to support the next chapter of growth. iRobot has invested significantly into people, systems, and...


  • London, United Kingdom Tiffany & Co. Full time

    An exciting role within the Tiffany Ecommerce team, the Digital Content Specialist will be responsible for launching Content in the UK and across continental Europe (9 separate sites). This position will support Content Operations and Translations process flow to ensure that the Tiffany customer has the best possible experience when shopping online. The...


  • London, United Kingdom The Recruitment Bureau (Kent) Ltd Full time

    **Digital & Content Marketing Specialist** **£42-45,000** **Hybrid Role - 2 days a week in office** **London, EC1** **If you’re familiar with producing online content, creative, have flair, can inspire and have an eye for detail, we’d like to meet you.** **Position Summary**: Reporting to the Director of Marketing EMEA & APAC, the Digital & Content...

  • Content Specialist

    Found in: beBee S GB - 3 weeks ago


    London, United Kingdom Quadient Full time

    Quadient delivers exceptional experiences with passion. We continually strive to innovate and reimage something new. That inspires and motivates people to exceed expectations. Our business success is underpinned by the trust that our clients invest in our products, and in our commitment to delivering the very best solutions. This trust is earned by great...

  • Content Specialist

    2 weeks ago


    London, United Kingdom Perrigo Full time

    **On Site/Remote**: Partially Remote Perrigo Company is dedicated to making lives better by bringing Quality, Affordable Self-care products that consumers trust everywhere they are sold. Help us do it. **Description Overview**: **Role Purpose** This role is responsible for overseeing content creation across our brand websites and eCommerce partners. The...

  • Web Content Specialist

    23 hours ago


    London, United Kingdom Fishtank Group Ltd Full time

    Web Content Specialist London (hybrid) £35,000 to £45,000 An exciting opportunity has become available for a Web Content Specialist within a fast paced growing Fintech organisation. Working within a very fast paced global team, we're looking for a motivated and confident Web Content Specialist to join a very supportive and hardworking organisation with...


  • London, United Kingdom Principle HR Full time

    Content Specialist - Social Media Our client is a world renowned tech conglomerate that has revolutionized social networking, virtual reality, and digital communication and they have an immediate requirement for a Content Specialist to join their team Fully remote ~6 month contract with possibility for extension ~£59k salary inside IR35 PAYE You...


  • London, United Kingdom Alfred Dunhill Full time

    Reference Code: 89563**Digital Content Specialist**: - London, LND, GB- PermanentRelevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative...

  • Digital Content Specialist

    Found in: JG UK C2 - 3 weeks ago


    London, United Kingdom NES Fircroft Full time

    Do you have digital communications experience, and are you seeking a new job in Didsbury• NES Fircroft is helping a collaborative company recruit a Digital Content Specialist for an initial 12-month contract.As a Digital Content Specialist, you will support the Senior Digital Communications Manager in posting pre-written website content on your client's...


  • London, United Kingdom Carter Murray Full time

    Interim Content Specialist Hybrid Nottingham/London Immediate start available Full-time Are you a content specialist looking for a new challenge with a growing successful brand? Do you have a background or interest in the arts? Are you interested in a hybrid, interim contract in the Newark, Nottinghamshire area? If so, I want to hear from you! **The...

  • Content Specialist

    3 weeks ago


    London, United Kingdom Spotlight Recruitment Ltd Full time

    Are you a talented Content Specialist looking for a new role? If so, look no further! Our client, a fantastic transformation consultancy, are looking for a hands-on and highly driven Content Specialist to join their growing team. Reporting into the Growth Director and working closely with the Marketing Manager and New Business Lead, you will play a key role...


  • London, United Kingdom Impellam Full time

    Want to work for a fast-growing global Recruitment Outsourcing Company committed to creating a more inclusive world of work? A workforce solutions provider which supplies and manages talent for some of the world's biggest and most recognisable brands? A business that is built on trust in its people and where all of them work in a flexible capacity? At...


  • London, United Kingdom Bitpanda Pro Full time

    We are #hiring! Bitpanda Pro is looking for a **Customer Care Specialist **in London to join our growing team. This will be assisting with the set-up of our customer care function and customer care enablement technology. **What you'll do** - Handle customer support enquiries for Bitpanda Pro exchange which may include issues or enquiries surrounding logins,...


  • London, United Kingdom GLG Full time

    **Content support specialist** **GLGs Content team GLG's Events team manage and leverage the company's core asset - the Network Members to program high quality and engaging content for our Financial Services, Corporate and Professional Service firm clients including; Roundtables, virtual events, Educational Seminars and Private Visits.** **Job...

  • Sr. Content Specialist

    Found in: Talent UK C2 - 2 weeks ago


    London, United Kingdom iRobot Full time

    Introduction The iRobot EU business has grown rapidly, and this geography continues to hold significant potential. With one robot, out of two purchased online, and the consumer journey starting there, an outstanding DtC Content Specialist - Ecommerce is required to support the next chapter of growth. iRobot has invested significantly into people, systems,...


  • London, United Kingdom Gerson Lehrman Group Full time

    **Content support specialist** **GLGs Content team GLG’s Events team manage and leverage the company’s core asset - the Network Members to program high quality and engaging content for our Financial Services, Corporate and Professional Service firm clients including; Roundtables, virtual events, Educational Seminars and Private Visits.** **Job...

  • Social & Outreach Specialist (Philippines)

    Found in: Talent UK C2 - 2 weeks ago


    London, United Kingdom Green Park Content Full time

    Social & Outreach Specialist Who We are Green Park Content's continued success is built upon the quality of the assets we deliver. Our clients trust us because we deliver top quality work efficiently, to budget and on time, with a positive attitude and the tenacity it takes to make great work happen. Great content is the common goal that fuels us all. ...


  • London, United Kingdom Zühlke Full time

    Permanent - 100% - London *** CORPORATE SERVICES **The Opportunity.** We are seeking a skilled and motivated B2B Content Marketing Specialist to join our Marketing and Communications team at Zuhlke. Based in our London office, this role sits within the Zuhlke UK team and reports to the Head of UK Marketing. - You'll be responsible for supporting the...