Customer Service Administrator

5 months ago


Manchester, United Kingdom The Growth Company Full time

The Education and Skills Team has a new exciting vacancy for a Customer Service Administrator who will ensure that accurate data is entered within relevant systems to claim funding from various agencies, and to assist with a variety of administration duties.

As one of the largest providers of skills and training in the UK, we are dedicated to supporting businesses and individuals with apprenticeships, higher education and commercial training. We help people to develop their skills across a diverse range of sectors and levels, with our Ofsted Grade 2: Good provider status, and work with leading businesses to ensure our curriculum boosts the career prospects of individuals and productivity of businesses.

**Key Responsibilities**
- Invigilate and provide administrative support for exams, tests and initial assessments as required
- Register individuals for qualifications where appropriate
- Maintain knowledge of current funding programmes, eligibility and paperwork, to ensure processing of quality of data
- To accurately process paperwork onto systems
- Manage day to day finance processes including petty cash, raising purchase orders and checking invoices
- Working closely with other members of staff to assist with any queries
- To provide a front of house reception service
- Ensuring centre provision is up to date and in line with funding / contractual guidance

**About you**
- Ability to deliver a customer focused internal and external service
- To have motivation and drive to complete task
- Excellent written and verbal communication
- Able to work to deadlines and under pressure

**Skills Required**:

- Customer service and administration experience is essential
- Fully conversant with all Microsoft packages
- At least a Level 2 Maths and English qualification
- MAYTAS experience would be an advantage

The Growth Company aims to promote a culture of flexibility and agile working. Going forward we will be transitioning to a culture where full agile working will be a feature of many of our roles.

Reasonable adjustments for interviews, whether virtual or face to face, will be considered.

**Job Types**: Full-time, Permanent

**Salary**: £21,052.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
- Sabbatical
- Store discount
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Manchester, M1 5JW: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: 3587



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