Health and Wellbeing Administrator

6 months ago

Keighley, United Kingdom Airedale NHS Foundation Trust Full time

The post holder will provide support to our expanding Health and Wellbeing team, by carrying out the assigned duties and tasks associated with departmental need.

The post holder will provide reception, administration and support services for the Health and Wellbeing team which includes our Occupational Health service, our Wellbeing service and our Manual Handling service.

30 hours - spread across the full week Monday to Friday 08.30 - 16.30

**The main administrative duties include but are not limited to**:

Responsibility for triaging, prioritising and signposting all initial contacts to the department as appropriate in a confidential, sensitive and timely manner.

Answers general enquiries and provides relevant first line advice, support, and guidance including directing managers to relevant risk assessments and onward signposting if required.

Any other duties commensurate with the grade, as required

We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes. Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.

We want to attract staff who embrace our Right Care behaviours of compassion, a commitment to quality of care and working together for patients we want to make these part of our DNA.

For further information and full details of the job role please see the attached job description and person specification.

MAIN DUTIES / KEY TASKS

Clinical Responsibility

Follows standard procedures and guidelines, using judgement skills to undertake screening of completed pre-employment checks/questionnaires, seeking advice from clinicians when required.

Responsible for obtaining and recording the results of investigations through ICE and ensuring that requesting staff are informed of the results. Ensuring that abnormal results through ICE are actioned as per Health and Wellbeing protocol.

Transferring results obtained from ICE to the health and wellbeing database and ensuring correct follow up is implemented through creating tasks.

Administration duties

Responsibility for triaging, prioritising and signposting all initial contacts to the department as appropriate in a confidential, sensitive and timely manner.

Answers general enquiries and provides relevant first line advice, support, and guidance including directing managers to relevant risk assessments and onward signposting if required.

Manages and prioritises the Health and Wellbeing clinical team diaries, bookings and appointment systems including referrals and referral follow-ups, maintaining waiting lists as appropriate.

Ensures the Health and Wellbeing clinics run efficiently and effectively. Responsible for managing electronic diaries for the physician & nurses and booking appointments for management referrals and bloods/vacs clinics

Dealing with cancellations and DNAs ensuring they are actioned and rebooked as required in priority order

Prioritise work ensuring adherence to appropriate deadlines and timescales

Complete pre-employment screening ensuring relevant bloods and immunisations for clinical staff, and where job role specific, referring to clinical team as required.

Creates fit to work slips and ensure EPP bloods are in place within department guidelines and timeframes

In the absence of clinical staff, give advice and guidance on needle stick injuries ensuring ICI forms are uploaded in a timely manner and appropriate persons notified

In the absence of clinical staff, sensitively seek sufficient information from staff member for onward physio referrals via agreed physio pathway

Provides first-line assistance to clients in the absence of qualified department staff

Inputs and retrieves information and data using departmental software as required

Inputs and allocates immunisation batch numbers on relevant departmental systems

Work in close partnership with the resourcing and temporary staffing teams to ensure a smooth and timely onboarding process for new starters

Maintain confidentiality as per department guidelines

Deals with incoming correspondence and prioritises tasks through knowledge base of HWB protocols, bringing the information to the attention of relevant members of the HWB team.

Generates letters associated with blood test results and ensures that recall is actioned where required and systems updated accordingly.

Maintains an effective filing system across all electronic systems with staff information and referral details.

Maintain database information including updating starters, leavers and changes to staff records, ensuring that all information is correctly stored in the departments electronic systems.

Ensures effective input in auditing the departmen

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