Document Management Administrator- Awc Division

6 months ago

Keighley, United Kingdom Modality Partnership Full time

**Job overview**

Modality Partnership AWC Division has a full-time vacancy for a Document Management Administrator. The postholder will work within the national DMA hub in AWC or Birmingham region to provide accurate and timely processing of clinical correspondence and ensure appropriate action is taken each time. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.

This job is suitable for individuals who enjoy data input, coding and filtering correspondence to the most appropriate team member to help maximise patient care. The post holder will need have excellent attention to detail, good IT skills, good time management skills and can prioritise workloads effectively whilst ensuring the document management process is accurate and completed to a high standard in line with standard processes.

**As an employee with us you can benefit from**:
Enrolment to the NHS pension scheme

Minimum 27 days annual leave, plus 8 days bank holiday pro rata

Employee discounts and benefits scheme

Employee assistance programme (EAP)

Education and career pathways

If you are interested in learning more, please read on.
- Please Note: The Modality Partnership reserves the right to close this vacancy at any time during the advertising period._

**Main duties of the job**

The role is a specific administration role; the postholder will need to confidently evidence and utilise key skills such as effective communication, processing of documents accurately and in a timely manner, and demonstrate the ability to escalate errors they may find on the system appropriately. The postholder will prioritise the workload along with the wider team to ensure that clinical correspondence is reached by the most appropriate team member daily.

The role is not a patient facing role. The postholder will be required to use the clinical system confidently to ensure clinical correspondence is managed appropriately. The job requires innovation, flexibility, and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.

**Overview of your organisation**

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation.

**Job description**

Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.

You will love this job if you have a passion for administration work and want to develop your knowledge within primary care through document workflow processing and data inputting, you are innovative, organised, and are driven to find and implement solutions to improve the day to day working environment.

As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.

**Qualifications and Experience**:
We require high performing team members to join our team with:
**Knowledge**:
Knowledge of / experience from within NHS / General Practice.

MS Word, Outlook, Excel and other related software packages.

Medical terminology.

Customer service principles and practices.

Reception protocols.

Telephone call management, including taking, parking and transferring calls NHS systems.

Previous call-handling experience.

Clinical coding/Summarising.

**Skills**:
Customer service orientation.

Excellent listening, communication and interpersonal skills.

Problem-analysis and problem-solving.

Accurate typing and word processing skills.

Administrative and organisational skills.

Ability to follow policies, practices and protocols.

Stress tolerance.

Ability to handle patients (both on the telephone and in person) who may be angry, upset or distressed.

Computer-literate and adaptable in using different software.

**Personal Qualities**:
Confident and welcoming demeanour.

Professional approach to work.

Good telephone manner.

Strong team player.

Smart appearance.

Exercises tact and discretion at all times.

Demonstrates initiative to handle any unforeseen events during a shift.

Demonstrates flexibility towards new working practices and towards working hours.

**Job Types**: Full-time, Permanent

**Salary**: £21,230.36-£24,379.37 per year

**Benefits**:

- Cycle to work scheme
- Health & wellbeing programme

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

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