Prescribing Administrator

**Job Overview**

Modality Partnership AWC Division has a full-time vacancy for a Prescribing Administrator. The postholder will be a high performing administrator working at Cross Hills Medical Practice providing an administrative service to process repeat prescriptions and signpost prescribing queries to the relevant clinician. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.

**As an employee with us you can benefit from**
- Enrolment to the NHS pension scheme
- Annual leave minimum 27 days, plus 8 days bank holiday pro rata
- Employee discounts and benefits scheme
- Employee assistance programme (EAP)
- Education and career pathways
- Enhanced Family friendly policies
- Flexible working

If you are interested in learning more, please read on.

**Main duties of the job**

The role is an all-rounded, hands-on administration role; the postholder will need to confidently evidence and utilise key skills such as effective communication, time management, workload priorities, attention to detail and the ability to manage and prioritise the repeat prescribing process for registered patients across the Division. The postholder will work in collaboration with local divisions (including Divisional Boards) and the National Modality Business Support Team to deliver innovative ways of working to meet the strategic aims of the organisation.

**Overview of your organisation**

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with key stakeholders to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction. Most admin roles focus on document management or processing administrative duties in line with the role. This is a role that will equip you with a portfolio of both admin and customer service skills to make sustainable changes within Primary Care.

All employees are welcomed to enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.
- To provide an accurate, timely and high quality service to Practices and patients handling acute and repeat prescription requests for registered patients.
- To ensure that all medicine and appliance prescription requests are checked against the patient records and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions, to check with the appropriate prescribing clinician.
- To respond, under GP / prescribing clinician supervision and instruction, to requests for acute prescription.
- To generate repeat prescription requests received through different modes, including written requests from patients, fax, letter and online within 48 hours of request.
- To generate patient requests for new prescription items not on their repeats list by tasking the appropriate clinician.
- To check for medication reviews/blood tests/BP needed before issuing prescriptions and take appropriate action.
- To ensure correct protocols are followed regarding the ordering and tracking of controlled drug requests.
- To monitor high risk drug prescriptions and paperwork to ensure compliance with protocols.
- To prepare and print repeat prescriptions.
- To ensure prescriptions are provided to clinicians in a timely manner for sign-off and identify and escalate delays.
- To generate prescriptions for injectable medications administered by clinicians for PPA claims purposes.
- To liaise with Practice Pharmacists, Community Pharmacies and other relevant outside organisations to resolve problems with prescriptions quickly with mínimal disruption to patients.
- To deal with general enquiries to and from patients regarding their medication.
- To update patients’ prescribing records in accordance with discharge information received from other providers e.g., hospital outpatient letters.
- To identify potential over-ordering/over-use of medication and flag up with a clinician.
- To communicate and liaise with Practice Pharmacist teams and Medicines Management teams as required.
- To order stationery for the department e.g., SSFP10s and maintain records of SSFP10s allocated and delivered to individuals in line with Modality prescription security procedures.
- To undertake any other duty as requested by prescribing clinicians, Patient Services Manager or Area Manager.
- To attend meetings as required and participate in PLT sessions.
- To assist with training on prescription administration for new and existing staff.
- To ensure learning from all individually attended training sessions is cascaded to all members of the