Patient Contact Assistant

4 months ago


Keighley, United Kingdom Modality Partnership Full time

Modality Partnership AWC Division has a full/part time vacancies for a Patient Contact Assistant. The postholder will be a high performing employee who will work as part of a multi-disciplinary team across Modality AWC Division. We are seeking dedicated postholders to join our team, who can display our CARE values: Commitment, Accountability, Respect and Excellence.

This job is suitable for individuals who have a passion for working in health care, and who are committed to making real changes to the health care services provided within Primary Care to improve patient care.

**As an employee with us you can benefit from**:

- Enrolment to the NHS pension scheme.
- Annual leave minimum 27 days, plus 8 days bank holiday pro rata.
- Employee discounts and benefits scheme.
- Employee assistance programme (EAP).
- Education and career pathways.
- Company sick pay after qualifying period.

If you are interested in learning more, please read on.

**Main duties of the job**

The role is not a regular 9am-5pm job; the job requires innovation, flexibility, and commitment. The postholder will be required to work resourcefully as part of the team to ensure tasks are completed.

**Overview of your organisation**

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation.

All employees are welcome to enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways.

Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.
- **Please Note: The Modality Partnership reserves the right to close this vacancy at any time during the advertising period. **_

**Pre-employment**

**Vaccinations**

As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.

**Right to work checks**

All applicants invited for interview will need to prove their right to work in the UK at the interview stage.

**References**

References must be secured prior to beginning employment, one must be your current or most recent employer.

**Employment history**

You must notify us of any employment gaps of 6 weeks or more.

**Knowledge**

Customer service principles and practices.

Previous call-handling experience.

Telephone call management, including taking and transferring calls.

NHS systems - desirable.

MS Word, Outlook, Excel and other relevant software packages.

Knowledge of / experience from within NHS/General Practice - desirable.

**Skills**

Customer service orientation.

Excellent listening, communication and interpersonal skills.

Problem-analysis and problem-solving.

Administrative and organisational skills.

Ability to follow policies, practices and protocols.

Stress tolerance.

Ability to handle patients who may be angry, upset or distressed.

Computer-literate and adaptable in using different software.

**Personal Qualities**

Confident and welcoming demeanour.

Professional approach to work.

Good telephone manner.

Strong team player.

Smart appearance.

Exercises tact and discretion at all times.

Demonstrates initiative to handle any unforeseen events during a shift.

Demonstrates flexibility towards new working practices and towards working hours.

**Job Types**: Full-time, Part-time

**Salary**: £10.90 per hour

Expected hours: 25 - 37.5 per week

**Benefits**:

- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person


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