Patient Care Assistant

4 weeks ago

Keighley, Bradford, United Kingdom Airedale NHS Foundation Trust Full time

Job Overview

As a vital member of the healthcare team, you will provide empathetic support to patients, their families, and caregivers. Your role is crucial in delivering both direct and indirect assistance, ensuring that patients receive the highest standard of care.

You will be expected to operate independently, utilizing your initiative while adhering to established competencies for the position.

Always serve as a role model, embodying the core values and behaviors of the organization while maintaining exceptional care standards.

Be receptive to feedback and committed to personal growth.

Advocate for patients and service users, acknowledging and addressing the diverse needs of our community.

Key Responsibilities

Treat all patients, service users, families, visitors, and colleagues with respect and dignity, ensuring compassionate care is delivered consistently, in line with our organizational values.

Maintain confidentiality in all aspects of your work and adhere to the Healthcare Support Worker Code of Conduct.

Collaborate effectively with fellow team members to address the holistic needs of patients and their caregivers.

Establish and nurture effective communication and relationships with the multidisciplinary team, respecting the equality and diversity of every individual encountered.

Uphold patient privacy and dignity at all times.

Comply with organizational policies and procedures, working within your scope of competence and completing mandatory and essential skills training as required.

Contribute to the enhancement of the clinical environment by sharing innovative ideas to improve patient care and experience, and by appropriately raising any concerns.

About Us

We are proud to offer a comprehensive range of benefits to our employees, including:

  • Cycle to Work Scheme
  • Travel Benefits
  • Childcare Vouchers with Salary Sacrifice
  • Onsite Childcare Facilities
  • Options for Buying and Selling Annual Leave
  • Car Leasing Opportunities
  • Employee Assistance Programs
  • Health and Wellbeing Initiatives
  • Extensive Reward Programs
  • Counseling Services
  • Financial Support Packages
  • Employee Networks focused on Diversity and Inclusion.

Our Core Values:

We recognize that the dedication and hard work of our staff significantly impact our patients' experiences. We strive to create a friendly, effective, and caring work environment. Our core values include:

  • Commitment to Quality Care
  • Compassion
  • Collaborative Approach for Patients
  • Enhancing Lives
  • Inclusivity
  • Respect and Dignity

If you have any questions regarding this role, please reach out to the recruiting manager for further information.

Job Responsibilities

For a detailed overview of the role, please refer to the attached job description and person specification.

Person Specification

Experience

Essential

  • Significant experience in a healthcare setting as a Healthcare Support Worker
  • Previous experience interacting with the public

Desirable

  • Proficiency in IT

Knowledge

Essential

  • Understanding of confidentiality principles and their application
  • Awareness of equality and diversity and its practical implications
  • Familiarity with the NHS Constitution and the workings of the NHS

Skills

Essential

  • Strong written and verbal communication abilities
  • Effective organizational skills

Qualifications

Essential

  • Level 2 diploma, Qualification Credit Framework (QCF), or NVQ level 2 in healthcare
  • GCSEs in Maths and English at grade C or above

Other Requirements

Essential

  • Ability to take initiative
  • Confidence and articulate communication
  • Self-awareness and reflective practice
  • High levels of commitment and self-motivation
  • Team-oriented approach
  • Good health and attendance record
  • Commitment to ongoing personal development
  • Empathy and caring nature
  • Enthusiastic, proactive, and positive attitude
  • Dedication to working in a caring capacity
  • Awareness of role boundaries
  • Flexibility to meet service needs

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