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Communications Assistant
4 months ago
Creativity is key when it comes to delivering crucial NHS messaging to our staff and community around the Sandwell and West Birmingham area.
And the Communications Department at Sandwell and West Birmingham NHS Trust prides itself on doing just that - whether we are speaking to our patients, population or our people.
We’re a busy team who work at pace and we’re after an assistant who can not only support us with daily administrative duties, but also someone who’s keen to develop their creative flair to help us deliver key messaging.
We will support you in skilling up so that you grow within the team.
The Trust has a well-used website and various social media platforms - and the videos, foreign language material, animations and assets you see are all developed inhouse.
Internally we share messaging in various ways. We produce a 32-page magazine, push out e-bulletins, have an app for staff and an intranet site packed full of information to keep everyone updated.
Meanwhile, carrying out day-to-day administrative duties will include answering enquiries from both staff, patients and stakeholders, ensuring communications activities are recorded appropriately, and supporting comms activities by taking photographs and generating positive newsworthy stories which can be featured internally and picked up by the media. We are also looking for someone who is a good organiser and is able to ensure the team remains up-to-date on forthcoming activities and events.
- Monitor departmental inboxes, responding to enquiries and escalating when appropriate.
- Answer the phone, taking accurate messages and signposting enquiries as appropriate, in a timely fashion.
- Contribute to internal and external messaging platforms, such as newsletter, website, intranet site, media releases and social media posts.
- Support with taking photographs, producing animations and videos.
The Communications Team is made up of multi-skilled individuals who deal with media enquiries on a daily basis, write for various publications, produce videos and animations and create unique campaign content.
The team work together to share knowledge and develop ideas and constantly adapt to situations in what is a busy fast-paced environment.
They are a wide range of benefits working within this supportive and flexible team and you'll find that yourself on a steep learning curve as they ensure you become fully equipped with the knowledge to further your career in the world of communications.
- Monitor departmental inboxes, responding to enquiries and escalating when appropriate.
- Answer the phone, taking accurate messages and signposting enquiries as appropriate, in a timely fashion.
- Maintain a yearly calendar of events and awareness days.
- Undertake the administration process of the communications display boards.
- Proofread copy prepared by colleagues to ensure consistency of message and that it is in line with Plain English guidelines.
- Contribute to internal and external messaging platforms, such as newsletter, website, intranet site, media releases and social media posts.
- Support with taking photographs, producing animations and videos.
- Provide assistance to the delivery of corporate events as required, including the planning through to delivery.
- Monitor media coverage relating to the Trust ensuring coverage and enquiries are accurately recorded to support logs.
- Help prepare ebulletins, ensuring accurate copy, consistent format and timely distribution
