Community Assistant

7 days ago


West End, United Kingdom Inside Avenue Recruitment Full time

**(Flexible Workspace)**
**Community Assistant**
**Central London**
**£25,000 - £26,000**

**Benefits Include**:

- 32 days of holidays (including Bank Holidays) +1 day extra every year
- 1 charity day per quarter
- Enhanced leave
- Personal development & training opportunities
- Monthly wellness packages
- Paid sick days, depending on time with the company
- Quarterly socials
- Personal development coaching sessions

We are recruiting for a Community Assistant to join the West End location of an ever-growing team of a thriving, sustainability-and-design-led flexible workspace provider.

This company has multiple locations across prime Central London, NW England, and Berkshire with thousands of resident members clients and ongoing growth plans for more locations and continued career advancement opportunities for their team.

They believe in exceptional standards of workplace design, best-in-class member services and investing in their people. Offering a supportive work environment for their team, they also provide an abundance of training and development opportunities, monthly wellness packages, and quarterly socials amongst plenty of other perks

**THE ROLE**

Our client is looking for a Community Assistant who is outgoing, fun-loving and sociable, yet organised and efficient. Someone who can be the glue to keep their workspace community of members (clients) together and help make the company's workspaces the place where their members love to work, giving them everything they need to run their businesses smoothly.

The Community Assistant will be the voice of the company in their spaces; building relationships within their workspace communities and helping to create awesome content and input into their future strategies as they grow.

**REQUIRED SKILLS & EXPERIENCE**
- You should have demonstrated customer service experience and a proven ability to add value to your customers is a big plus
- You should be a driven, passionate and, most importantly, an outgoing person
- You should possess excellent communication skills and enjoy being around people - this is a social role
- You should have a positive attitude, be detail and customer-oriented with good multitasking and organisational ability

**RESPONSIBILITIES**

**FOH Management**
- Ensure the space runs smoothly and is fully operational
- Answering general phone & member enquiries
- Answering general member enquiries
- Monitor supplies, including office materials, cleaning equipment and member supplies
- Assist the Membership Manager with events, from concept development, and communication to hosting events

**Community Engagement**:

- Build connections for members (clients) through events, introductions and networking
- Develop the company's presence within the wider creative community in London: acting as an ambassador for what the company does and believes in

**Membership Management**
- Supporting the achievement of team targets for member retention and acquisition by identifying opportunities in day-to-day contact with members or enquirers
- Handling relevant data processing and administration
- Supporting the administration and organisation of member events, meeting room & event space bookings
- Work directly with management on any issues to ensure the highest level of member experience and satisfaction

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Health & wellbeing programme
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

Reference ID: 1441463



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