Customer Service Advisor
4 weeks ago
Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment where every interaction is an opportunity to make a positive impact? If so, we want you to join our team as a Customer Service Advisor
**Responsibilities**:
- Assist customers in navigating our products/services, addressing concerns, and resolving issues in a timely manner
- Provide accurate information and guidance to customers regarding orders, billing inquiries, and product troubleshooting
- Collaborate with other departments to escalate and resolve complex customer issues
- Maintain detailed records of customer interactions and feedback to drive continuous improvement
**Requirements**:
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and a customer-centric mindset
- Previous experience in customer service or a related field is preferred
- Ability to multitask and prioritize in a fast-paced environment
- A positive attitude and a willingness to go above and beyond to exceed customer expectations
**Salary**: From £24,402.23 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Edinburgh (preferred)
Work Location: In person
Application deadline: 05/03/2024
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