Customer Service Assistant

1 week ago


Edinburgh, Edinburgh, United Kingdom Switch Advisor Consultancy Full time
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant.

As a Customer Service Assistant, you will be responsible for providing exceptional service to our customers and ensuring their needs are met in a timely and professional manner.


Duties:

  • Answer incoming customer inquiries in person
  • Provide accurate and efficient data entry of customer information
  • Analyze customer issues and provide appropriate solutions or escalate to the appropriate department
  • Assist customers with product information and pricing
  • Handle customer complaints or concerns with empathy and professionalism
  • Maintain a high level of phone etiquette and communication skills
  • Collaborate with other team members to resolve customer issues effectively

Skills:

  • Strong communication and interpersonal skills
  • Excellent phone etiquette and active listening skills
  • Ability to analyze customer needs and provide appropriate solutions


If you are passionate about delivering exceptional customer service and have the required skills, we would love to hear from you.


Salary:
From £23,510.26 per year

Benefits:

  • Company events
  • Onsite parking
  • Paid volunteer time

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Edinburgh: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 16/04/2024

  • Edinburgh, Edinburgh, United Kingdom Scotmid Full time

    About this role:Customer Service AssistantAt Scotmid Co-operative, we are focused on serving our local communities and improving people's everyday lives through our different businesses. We've been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We're a co-operative, which means that we are run by our...


  • Edinburgh, Edinburgh, United Kingdom Scotmid Full time

    About this role:Customer Service AssistantAt Scotmid Co-operative, we are focused on serving our local communities and improving people's everyday lives through our different businesses. We've been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We're a co-operative, which means that we are run by our...


  • Edinburgh, Edinburgh, United Kingdom Scotmid Full time

    About this role:Customer Service AssistantAt Scotmid Co-operative, we are focused on serving our local communities and improving people's everyday lives through our different businesses. We've been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We're a co-operative, which means that we are run by our...


  • Edinburgh, Edinburgh, United Kingdom Scotmid Full time

    About this role:Customer Service AssistantAt Scotmid Co-operative, we are focused on serving our local communities and improving people's everyday lives through our different businesses. We've been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We're a co-operative, which means that we are run by our...


  • Edinburgh, Edinburgh, United Kingdom Scotmid Full time

    About this role:Customer Service AssistantAt Scotmid Co-operative, we are focused on serving our local communities and improving people's everyday lives through our different businesses. We've been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We're a co-operative, which means that we are run by our...


  • Edinburgh, Edinburgh, United Kingdom HOLLOW ADVISORY LTD Full time

    Responsibilities: Provide accurate information about products and services Assist customers with orders, refunds, and exchanges Upsell products or services to increase revenue Maintain customer records by updating account information Conduct data entry tasks accurately and efficiently Resolve customer complaints in a professional manner Communicate...


  • Edinburgh, Edinburgh, United Kingdom Scotmid Full time

    About this role:Customer Service Assistant - Food to GoAt Scotmid Co-operative, we are focused on serving our local communities and improving people's everyday lives through our different businesses. We've been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We're a co-operative, which means that we are run...


  • Edinburgh, Edinburgh, United Kingdom Ganymede Solutions Ltd Full time £12

    Customer Support Assistant – Summer Temps Location: Edinburgh Waverley Contract Length: 3 rd June – 1 st September Immediate Start: After passing a Drug & Alcohol test. Are you ready to embark on an exciting journey in the railway sector? We are currently recruiting dedicated Customer Support Assistants to join our team at Edinburgh Station over...


  • Edinburgh, Edinburgh, United Kingdom Ganymede Solutions Ltd Full time

    Location- Edinburgh- Job-type- Contract- Salary- £ per hour- Contact Michael Anderson- Call Reference AMCustomer Support Assistant - Summer TempsLocation:Edinburgh Waverley**Contract Length:3rd June - 1st September**Immediate Start: After passing a Drug & Alcohol test.Are you ready to embark on an exciting journey in the railway sector? We are currently...


  • Edinburgh, Edinburgh, United Kingdom CSP U.K. LTD Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction.Duties: Analyse customer needs and recommend appropriate solutions or upsell additional...


  • Edinburgh, Edinburgh, United Kingdom Vita Group Full time

    Hourly Pay: £11.50Contract (per week): 18 hoursYour RoleWe are looking for a Customer Service Assistant to work during the night to support our students and help maintain building standards.They must be able to commit to 2 nights per week, working a shift pattern of 9pm-6am or 10pm-7am.We are open 7 days a week, 365 days a year, 24 hours a day and need...


  • Edinburgh, Edinburgh, United Kingdom CHANNEL ALT LTD Full time

    Duties: Handle incoming customer inquiries via various face to face channels Assist customers with product information, pricing, and availability Process orders, returns, and exchanges accurately and efficiently Resolve customer complaints in a professional manner Upsell products or services to increase revenue Maintain customer records by updating account...


  • Edinburgh, Edinburgh, United Kingdom Europcar Full time

    Europcar is hiring a Customer Service Returns AssistantDo you believe we only deal with car rentals at the airport? Think again. We are in search of a Customer Service Returns Assistant at our Edinburgh Airport facility to join our team that handles vehicle returns.You will play a key role in delivering exceptional customer service throughout the rental...


  • Edinburgh, Edinburgh, United Kingdom Fellowship Street Full time

    Customer Service & Sales AssistantTraining providedAre you a people person with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping customers?If so, our clients have an exciting opportunity for youOur clients are seeking a motivated and enthusiastic individual to join their team as a Customer...


  • Edinburgh, Edinburgh, United Kingdom Europcar Full time

    Job Description Europcar is looking for Customer Service Returns Assistant You've probably heard of Europcar. You perhaps think we just rent cars at the airport. We do so much more Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for Customer...


  • Edinburgh, Edinburgh, United Kingdom Europcar Full time

    Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.Europcar is looking for Customer Service Returns AssistantYou've probably heard of Europcar. You perhaps think we just rent cars at the airport. We do so much moreWould you like to be part of the Europcar team? Are you someone who enjoys customer...


  • Edinburgh, Edinburgh, United Kingdom World Duty Free Group Full time

    Seasonal Customer Assistant - Customer Service AdvisorLocation - Edinburgh AirportPay - competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours)Contract hours per week, seasonal - April to October or May to October 2024Working pattern - 3 on 3 off (3 weekends off in a row) or 4 set days between the...


  • Edinburgh, Edinburgh, United Kingdom CHANNEL ALT LTD Full time

    Duties: Greet customers and offer assistance Answer customer inquiries in person Provide product recommendations and information Process transactions accurately and efficiently Maintain a clean and organized work environment Assist with inventory management and restocking shelves Upsell products to increase salesSkills: Ability to sell products effectively...


  • Edinburgh, Edinburgh, United Kingdom CHANNEL ALT LTD Full time

    We are currently seeking a Customer Service Representative to join our team in providing exceptional service to our clients. As a Customer Service Representative, you will be the first point of contact for customers, handling inquiries and resolving issues promptly and professionally.Duties: Process orders, returns, and exchanges Maintain customer records by...


  • Edinburgh, Edinburgh, United Kingdom Merlin Entertainments Group Full time

    Customer Service Assistant - Sales & PromotionsEdinburgh Dungeon, 31 Market StreetEdinburgh, EH1 1DFUnited KingdomOI PEASANTS WE'RE RECRUITINGEver fancied being part of the scariest and funniest journey through Edinburgh's most perilous past. We're on the lookout for part-time Sales and Promotion Assistants to help deliver horrible memorable experiencesThe...