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Customer Service Assistant
1 week ago
As a Customer Service Assistant, you will be responsible for providing exceptional service to our customers and ensuring their needs are met in a timely and professional manner.
Duties:
- Answer incoming customer inquiries in person
- Provide accurate and efficient data entry of customer information
- Analyze customer issues and provide appropriate solutions or escalate to the appropriate department
- Assist customers with product information and pricing
- Handle customer complaints or concerns with empathy and professionalism
- Maintain a high level of phone etiquette and communication skills
- Collaborate with other team members to resolve customer issues effectively
Skills:
- Strong communication and interpersonal skills
- Excellent phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
If you are passionate about delivering exceptional customer service and have the required skills, we would love to hear from you.
Salary:
From £23,510.26 per year
Benefits:
- Company events
- Onsite parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (preferred)
Work Location:
In person
Application deadline: 16/04/2024
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