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Customer Service Assistant

3 months ago

Edinburgh, United Kingdom Switch Advisor Consultancy Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be responsible for providing exceptional service to our customers and ensuring their needs are met in a timely and professional manner..

**Duties**:

- Answer incoming customer inquiries in person
- Provide accurate and efficient data entry of customer information
- Analyze customer issues and provide appropriate solutions or escalate to the appropriate department
- Assist customers with product information and pricing
- Handle customer complaints or concerns with empathy and professionalism
- Maintain a high level of phone etiquette and communication skills
- Collaborate with other team members to resolve customer issues effectively

**Skills**:

- Strong communication and interpersonal skills
- Excellent phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions

If you are passionate about delivering exceptional customer service and have the required skills, we would love to hear from you.

**Salary**: From £23,510.26 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 16/04/2024