Contact Centre Agent

6 months ago

Hitchin, United Kingdom Fortem Solutions Ltd Full time

**The Role**
We are currently seeking a Call Centre Agent to join our Customer First Call Centre team at our Smarthub in Hitchin, Hertfordshire. You will be joining a value based business with a true family ethos, with our people at the heart of everything that we do. Are you looking for a job? Or are you looking for an employer who will welcome you, support you, and encourage you to be the best you Benefits: - Salary sacrifice company car OR basic salary + Motor Expenditure Allowance - 24 days annual leave + bank holidays & your birthday off (or the nearest Friday/Monday, if it falls on a weekend) - Pay review every January - 26 weeks full pay maternity leave - 8 weeks full pay paternity leave - Discounted gym memberships at national and local gyms - Up to £3,000 colleague referral fee - Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more
**The Project**
Here at Fortem we are committed to delivering an excellent service to our clients and tenants alike, we have launched a 24/7 innovative Contact Centre that will be the heartbeat of our business and allow us to continuously improve our service. Your commitment, ideas and drive will help to shape this service offering. As an Call Centre Agent you will provide an efficient and customer focused service, being the first point of contact for a range of customers with a variety of needs in response to service requests relating to property maintenance, ensuring customer satisfaction remains the highest priority.
**Essential and Desirable Criteria**
Essential: - Excellent telephone manner with proven track record of dealing with customer service and complaint handling. - Excellent communication skills both written and verbal. - Experience on a variety of systems and a robust understanding of core IT skills. - Problem solving and analytical ability. - Interpersonal skills with the ability to engage people and build strong working relationships at all levels, both in house and externally. - Ability to work well under pressure and handle volume demand. Desirable: - Experience in social housing repairs & maintenance. - Experience of details with trades to assist diagnosis. - Sound understanding of financial implications and job costing. - Organisational skills with the ability to multi task.
**Personal Qualities**
**Additional Information**
We offer a competitive salary in addition to a comprehensive benefits package* including a company pension scheme, life assurance, discounted private medical cover, incentive/bonus schemes, employee trade discounts, and many more. Some flexibility in working patterns is to be expected. We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognise and rewards your achievements.
**About Us**
Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values based business: our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.
Job Reference: FOR02956

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