Contact Centre Agent

7 months ago


Hitchin, United Kingdom Fortem Solutions Ltd Full time

**The Role**
Fortem Solutions are currently recruiting for an Out of Hours Contact Centre Agent to join our Customer First team based in Hitchin, Hertfordshire. This is an out of hours role and the hours would be Saturday 4pm - 10pm and Sunday 3pm - 10pm. Benefits: - 25 days annual leave + bank holidays & your birthday off - Pay review every January - 26 weeks full pay maternity leave - 8 weeks full pay paternity leave - Discounted gym memberships at national and local gyms - Up to £3,000 colleague referral fee - Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more
**The Project**
Here at Fortem we are committed to delivering an excellent service to our clients and tenants alike so we have launched a 24/7 innovative Contact Centre that will be the heartbeat of our business and allow us to continuously improve our service. Your commitment, ideas and drive will help to shape this service offering. As a Call Centre Advisor you will provide an efficient and customer focused service, being the first point of contact for a range of customers with a variety of needs in response to service requests relating to property maintenance, ensuring customer satisfaction remains the highest priority.
**Essential and Desirable Criteria**
**Personal Qualities**
We need someone to join and support our team who is proactive, customer focused, and approachable with a can do attitude. At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours. We look for people who are honest and trustworthy, consistently exceed expectations, enjoy taking ownership of tasks and ensure deadlines are met. As a valued member of our Fortem team, you will be prepared and willing to go the extra mile and respect and value the idea's of others.
**Additional Information**
We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognise and rewards your achievements.
**About Us**
Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values based business: our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.
Job Reference: FOR03392


  • Contact Centre Agent

    7 months ago


    Hitchin, United Kingdom Fortem Solutions Ltd Full time

    **The Role** We are currently seeking a Call Centre Agent to join our Customer First Call Centre team at our Smarthub in Hitchin, Hertfordshire. You will be joining a value based business with a true family ethos, with our people at the heart of everything that we do. Are you looking for a job? Or are you looking for an employer who will welcome you, support...


  • Hitchin, United Kingdom Fortem Solutions Ltd Full time

    **The Role** We are currently seeking a Weekend Call Centre Agent to join our Out of Hours, Customer First Call Centre team in Hitchin, Hertfordshire. These are part-time roles offering either 13 hours per week on weekends, please see below days and times we require covering each week: Saturday 8am - 5pm & Sunday 8am-3pm Benefits - 24 days annual leave +...

  • Sales Agent

    3 days ago


    Hitchin, United Kingdom Shatchi Full time

    Sales Agent Opportunities in Scotland, South-East England & South-West EnglandDescription: Are you a passionate and well-connected Sales Agent with experience in the retail sector? Shatchi, a family-run business based in Hertfordshire, is seeking dedicated and experienced agents to represent our diverse product range across Scotland, South-East England, and...

  • Sales Agent

    11 hours ago


    Hitchin, United Kingdom Shatchi Full time

    Sales Agent Opportunities in Scotland, South-East England & South-West EnglandDescription: Are you a passionate and well-connected Sales Agent with experience in the retail sector? Shatchi, a family-run business based in Hertfordshire, is seeking dedicated and experienced agents to represent our diverse product range across Scotland, South-East England, and...

  • Sales Agent

    3 hours ago


    Hitchin, United Kingdom Shatchi Full time

    Sales Agent Opportunities in Scotland, South-East England & South-West England Description: Are you a passionate and well-connected Sales Agent with experience in the retail sector? Shatchi, a family-run business based in Hertfordshire, is seeking dedicated and experienced agents to represent our diverse product range across Scotland, South-East England,...

  • Sales Agent

    1 hour ago


    Hitchin, United Kingdom Shatchi Full time

    Sales Agent Opportunities in Scotland, South-East England & South-West EnglandDescription: Are you a passionate and well-connected Sales Agent with experience in the retail sector? Shatchi, a family-run business based in Hertfordshire, is seeking dedicated and experienced agents to represent our diverse product range across Scotland, South-East England, and...

  • Contact Lens Lead

    7 months ago


    Hitchin, United Kingdom Specsavers Full time

    **Contact Lens Lead** **Store: Hitchin** **Salary: Competitive dependent on experience** **Hours: 37.5 hours a week (Weekend work is essential)** **Benefits: Bonus after probation, Discounts & Loyalty Scheme’s** **_ Experience level: Previous Optical experience is essential for this role_** Joining our team as a Contact Lens Supervisor, you’ll have...


  • Hitchin, United Kingdom LV= Life & Pensions Full time

    At LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures - that’s why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together. We are currently offering a...

  • Sales Consultant

    1 week ago


    Hitchin, Hertfordshire, United Kingdom Churchill Living Full time

    About the RoleWe're seeking a talented Sales Executive to work full-time in our development in Hitchin. As a Sales Executive, you'll be the key person responsible for delivering exceptional customer experiences and exceeding sales targets.Key Responsibilities:Built strong relationships with customers to ensure a seamless experience from initial contact to...

  • Administrator

    5 days ago


    Hitchin, United Kingdom SaundersStotfold Motor Centre Full time

    This is a great opportunity to join a family run business who specialise within the Automotive Industry. Based in Stotfold we have a 4 Bay workshop offering MOT (Class 4),Service and Repairs, Tyres, Air Conditioning and Diagnostics for your motor vehicle. Our fuel station is open for fuel 7 days a week. The role of Workshop Administrator is critical in...


  • Hitchin, Hertfordshire, United Kingdom Churchill Living Full time

    About the JobAs a Residential Sales Professional, you will be the primary point of contact for customers, ensuring they have a hassle-free and positive experience from enquiry to move-in day. You will work closely with onsite Marketing, Customer Relations, and Construction teams, as well as liaising with offsite agents, sales partners, solicitors, and...


  • Hitchin, United Kingdom Cameron James Full time

    **Financial Lines Insurance Underwriter - Professional Indemnity & D&O** **Location - Hitchin, Hertfordshire** **Salary to c45/50 (Negotiable) DOE + Bonus, Pension, and other benefits** Our client is one of the UK’s leading Underwriting Agents specialising in the provision of insurance for commercial clients requiring Financial Lines classes of...

  • Sales Advisor

    5 days ago


    Hitchin, United Kingdom Smart 10 ltd Full time

    Job Title: Sales Advisor Location: Hitchin/Baldock **Job Type**: Temporary **Salary**: £11 per hour Hours: Monday to Friday 9.00am - 6.00 pm 1 hr lunch Are you an experienced sales advisor looking for a new and exciting opportunity? The Company: Our client in Hitchin and Baldock, are seeking an experienced Sales Advisor to join their Estate Agents on a...


  • Hitchin, United Kingdom Bancroft Medical Centre Full time

    JOB DESCRIPTION - Medical Records and Coding Administrator **HOURS - **Monday, Wednesday, and Friday 07.45 - 16.00 (7.75 - 3 =23.25)** **Job**Summary**: The post-holder will respond to requests for Medical records from a variety of sources, including Patient’s, Insurance companies and Solicitors. You will prepare the documents to be checked by a GP prior...


  • Hitchin, United Kingdom Churchill Living Full time

    About the Position:">We're seeking a dedicated Residential Property Sales Representative to work in our development in Hitchin. As a key member of our sales team, you'll introduce customers to the world of independent living, proactively contacting customers who have shown interest in our developments and providing expert advice on their purchase of the...


  • Hitchin, United Kingdom Churchill Living Full time

    About the Opportunity:">We're looking for a skilled Housing Sales and Marketing Professional to work in our development in Hitchin. As a key player in our sales team, you'll introduce customers to the world of independent living, proactively contacting customers who have shown interest in our developments and providing expert advice on their purchase of the...


  • Hitchin, United Kingdom Churchill Living Full time

    About the Role:">We're seeking a talented Sales Business Development Specialist to join our team in Hitchin. As a key member of our sales team, you'll introduce customers to the world of independent living, proactively contacting customers who have shown an interest in our developments and providing expert advice on their purchase of the apartment and...

  • New Homes Associate

    5 days ago


    Hitchin, United Kingdom Rayner Personnel Full time

    My client has been recognised by the Sunday Times for 4 consecutive years in their Best 100 Small Companies to Work For list. They were gold and silver medal winners at The Times/Sunday Times Estate Agent of the Year awards, East of England, for Sales andLettings respectively. We have also held the Investors in People accreditation for over 10 years. The...


  • Hitchin, United Kingdom Sterling Cross Full time

    Location Hitchin- Discipline: - Healthcare Assistants- Salary: - £11.60 - 12.95 per hour + + 30% enhancement on weekends- Contact name: - Suzanne Boon Job ref: - SB/SG/11021/2- Published: - about 3 hours ago- Startdate: - ASAP**HCA Health Care Assistant (Days)** **Near Hitchin** £11.60 - £12.95 + 30% enhancement on weekends **SB/SG/11021/1** We now...

  • Deputy Manager

    3 weeks ago


    Hitchin, United Kingdom CV-Library Full time

    Deputy Manager required for a Dementia Care Home in Hitchin, Hertfordshire. We are seeking an experienced and enthusiastic Deputy Manager to join a dedicated team at a local Good rated care home. This is a fantastic opportunity for a motivated care leader to support the Registered Manager in providing outstanding care for residents while ensuring the smooth...