New Partner Experience Team Lead

6 months ago


Manchester, United Kingdom Deliveroo Full time

As a New Partner Experience Team leader you will manage a team of Flemish speaking New Partner Experience agents, working to get new restaurants running on Deliveroo, and growing their order volume.

You will work as part of the SMB (Small & Medium Business) team in Manchester, reporting to the EU Head of New Partner Experience and will work in the Manchester office on a hybrid basis.

**Responsibilities**
- Responsible for the daily oversight of a team of New Partner Experience Agents
- Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
- Work together with other Team Leads
- Ensure your team hit agreed goals, establishing a performance management framework for your team
- Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership

**Required skills**
- 2+ years management experience
- Native or fluent in Flemish and English
- Experience in account management or customer service desirable
- Work to targets with a get up and go attitude

**Why Deliveroo**

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new ideas.

**Benefits and Diversity**

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an exciting space.



  • Manchester, United Kingdom Deliveroo Full time

    As a New Partner Experience Team Lead you will manage a team of Restaurant Onboarding Associates, working to get new restaurants up and running on Deliveroo, and growing their order volume. You will work as part of the SMB (Small & Medium Business) team, reporting to the Head of NPX/AM. **Responsibilities** - Responsible for the daily oversight of a team of...


  • Manchester, United Kingdom Deliveroo Full time

    As a New Partner Experience Team leader you will manage a team of French speaking New Partner Experience agents, working to get new restaurants running on Deliveroo, and growing their order volume. You will work as part of the SMB (Small & Medium Business) team in Manchester, reporting to the EU Head of New Partner Experience and will work in the Manchester...

  • Italian Speaking

    6 months ago


    Manchester, United Kingdom Deliveroo Full time

    As a New Partner Experience Team leader you will manage a team of Italian speaking New Partner Experience agents, working to get new restaurants running on Deliveroo, and growing their order volume. You will work as part of the SMB (Small & Medium Business) team in Manchester, reporting to the EU Head of New Partner Experience and will work in the...


  • Manchester, United Kingdom New Look Group Full time

    About the RoleWe are seeking a highly skilled Strategic Territory Lead to join our team at New Look Group. This is a key leadership position that requires strong strategic and tactical execution skills, with a focus on driving business growth and success.Job SummaryThe Strategic Territory Lead will play a critical role in leading our territory teams to...


  • Manchester, United Kingdom Partner Retail Services Full time

    Location: Trafford CentreWe are offering a competitive salary of £12.00 for this role, with an opportunity to earn up to £14.40 per hour through bonuses.Job DescriptionAs a Sales Experience Coordinator at Partner Retail Services in the Samsung Experience Store, Trafford Centre, you will play a key role in delivering an exceptional customer experience.Key...

  • Client Experience Lead

    6 months ago


    Manchester, United Kingdom The Bank of New York Mellon Corporation Full time

    **_Bring your ideas. Make history. _** BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top...


  • Manchester, United Kingdom Realise HR Ltd Full time

    **Role**:Employee Experience Lead **Location**: Manchester (site based) **Employment Type**: Full-time, Permanent (will require some flexibility to support people on different shift patterns) **Salary**: Up to £40,000 + 10% Bonus This is an exciting opportunity with a **global manufacturing organisation** who produce a range of well-known, household...


  • Manchester, United Kingdom Noteworthy Support Full time

    Job DescriptionThe Head of Partner Acquisition will lead our efforts in attracting, securing, and onboarding new Microsoft partners. This pivotal role will drive Noteworthy Support's business growth by building a robust pipeline of new partners and ensuring they experience a seamless journey from initial engagement to full integration into our services.


  • Manchester, United Kingdom CTI Full time

    Role: Partner Acquisition Lead (Mortgages & Savings) Location: Hybrid Salary: £50K -£75K Essential: Acquiring Strategic Partners CTI is seeking to appoint a Partner Acquisition Lead (Mortgages & Savings) for a leading mortgage and savings provider. Responsibilities: - Executing our strategy for expanding partnerships to maximise revenue opportunities.-...


  • Manchester, United Kingdom Classpop Full time

    Classpop is seeking a skilled Community Team Lead to lead our community partners and provide exceptional support to our hosts and guests. As a member of our operations team, you will be responsible for creating a positive experience for our community.About the Opportunity:This role offers a unique chance to grow professionally within a remote team that...

  • Lead Talent Partner

    10 hours ago


    Manchester, United Kingdom Means Resource Talent Solutions Limited Full time

    As a Lead Talent Partner, you'll work closely with founders, leadership teams, and hiring managers to deliver tailored recruitment solutions. You won't just fill roles—you'll help shape businesses by identifying top-tier talent that aligns with their unique culture and goals. You will coach and educate our clients, conveying the importance of a joined-up...


  • Manchester, United Kingdom Northern Trains Full time

    **BUSINESS FUNCTION**:Customer & Commercial **GRADE**:ML1/SB3 **SALARY**:£42,042 to £52,089 per annum **ROLE TYPE**:Hybrid **HOURS**: 37 per week **Is evaluating customer satisfaction and enhancing customer journeys ‘Your Thing’?** We are looking for an enthusiastic and personable Customer Experience Business Partner, to join our Customer &...

  • Sales Team Lead

    6 months ago


    Manchester, United Kingdom Deliveroo Full time

    **The Team** The Small Medium Business (SMB) teams are responsible for Deliveroo's relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in several markets across Europe, ensuring that they continue to grow and operate. The SMB team spans the full life-cycle of partner interactions from initial...

  • Sales Team Lead

    5 days ago


    Manchester, United Kingdom DELIVEROO Full time

    Job DescriptionThis role oversees a team of Sales Development Representatives to generate new restaurant sign-ups for the Deliveroo platform via outbound call campaigns, ensuring business growth and a positive partner experience.Pipeline Management: Manage SDRs to lead quality partner acquisition, generate new sales opportunities, and track pipeline in...

  • Customs Clerk

    5 months ago


    Manchester, United Kingdom cargo-partner Full time

    **Are you looking to kick-start your career with a growing global business?** We are currently recruiting a Customs Clearance Clerk to join our amazing Manchester Airport branch (10 minute walk from Manchester Airport train/metrolink station) on an initial 6 month fixed-term contract. In this role you will be responsible within a team to coordinate and...

  • Partner Marketing Lead

    14 hours ago


    Manchester, United Kingdom Santa Monica Talent Full time

    AI, ML, SaaS, Software£75K to £85K base + BonusExciting new Partner Marketing Lead role, working for a high growth software company in the cutting edge AI and Digital sectors, working directly with the CEO to build and manage Channel Marketing and commercial Partnerships.Ideal profile will have Partner and or Channel Marketing experience within an SME or...


  • Manchester, United Kingdom Savills Management Resources Full time

    **Purpose of the Role** The role consists of two distinct components: - Governance: to support the Service Partner+ Director and direct reports in governance and administration of all parts of the Service Partner+ function. - Best practice and change management: to be a centre of excellence and single point of contact for communication and change...

  • Partner Liaison Lead

    5 months ago


    Manchester, United Kingdom Sports Media Agency Full time

    Job Title: Partner Liaison Lead Location: Manchester to cover events in the North Department: Event Account Management Employment Type: Part-time Reports To: Account Management Team **Salary**: £15ph (Minimum 6 hour day) Extras: Fuel & Hotel* expenses included (*where travel is over 2 hours from home) We are looking for someone to start ASAP About...


  • Manchester, United Kingdom The Bank of New York Mellon Corporation Full time

    **_Bring your ideas. Make history. - ** BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s...

  • Team Lead

    6 months ago


    Manchester, United Kingdom Savills Management Resources Full time

    **Purpose of the Role** To deliver transaction excellence through the design, development, deployment, maintenance and continuous improvement of a consolidated solution for raising and resolving procurement-related queries. Specifically: - Service Partner Hub design and optimisation: to continuously optimise the methods for query resolution into a single,...