Patient Pathway Coordinator

2 weeks ago


Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.

Based in a specialty clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment &/or discharge.

The postholder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

To schedule patients in accordance with principles and target waiting times as set out in the NHS Constitution and Health and Social Care Bill 2011 (e.g. 18 Week Referral to Treatment, National Cancer Waiting Times Guidance etc.), expediting patient pathways where necessary. Ensure cancellations are rescheduled and recorded in accordance with Trust policy.

To provide administrative support to consultant/clinical teams including the management of clinician’s diaries/timetables. Ensure consultants’ timetables, outpatient clinics and operating/treatment sessions are fully and appropriately utilised. Attend regular meetings with consultant teams, MDT teams, clinical staff, clinical directorates /departments and/or general managers as required for efficient processes.

To ensure that the information on referral letters, outpatient status forms and waiting list cards is recorded accurately and comprehensively on the Trust PAS system(s). Check patient identity details including all demographic information during patient encounters. Amend PAS letters and patient leaflets to ensure that information distributed to patients is accurate and current.

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.



  • Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    This is an exciting time to join the Cardiology team at Epsom & St Helier Hospitals as we look to expand our provision of cardiology services. We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.


  • Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.


  • Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Private Patients Administrator Band 3 An exciting opportunity has arisen at Epsom Hospitals within the Private Patients ward. The Administrator based role will be on the Northey ward at Epsom Hospital which includes covering admin for all Private Patients at Epsom and St Helier Hospital. The job will be predominantly based at Epsom Hospital. Based in a...


  • Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Private Patients Administrator Band 3 An exciting opportunity has arisen at Epsom Hospitals within the Private Patients ward. The Administrator based role will be on the Northey ward at Epsom Hospital which includes covering admin for all Private Patients at Epsom and St Helier Hospital. The job will be predominantly based at Epsom Hospital. Based in a...


  • Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification. The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.


  • Epsom, United Kingdom Carlton Recruitment Full time

    **Sustainability Coordinator** **£25,000 - £30,000** **Epsom** **Full time Permanent** **Hybrid** **Occasional site visits car & driving licence required** Our prestigious client is seeking a person with experience in Sustainability, assisting the line Manager. Role would suit a focused, detail orientated and highly motivated individual with a...

  • Ward Clerk

    3 days ago


    Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    The post holder will provide high-quality patient care through dedicated administrative and clerical support to the medical and nursing staff at the ward level as part of a multidisciplinary team. The post holder will be the point of contact for all administrative and clerical issues relating to patients' care pathway, tracking and supporting them from...

  • Home First Senior Clinician

    Found in: Talent UK C2 - 4 days ago


    Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job summary Surrey Downs Health & Care Home First supports the approach of "why not home, today?" Wherever possible patients should be supported at home for ongoing assessments where this is not possible alternative pathways are available. Staying in the hospital longer than necessary hurts patient outcomes and ensuring patients are given the...

  • Clinical Sales

    3 days ago


    Epsom, United Kingdom BMS Performance Ltd Full time

    **CCG + CARE PATHWAYS - WOUND CARE - HOME & FIELD BASED** **TERRITORY**:South London/Kent - **Growing manufacturer experiencing double digit growth!**: - **Strategic influencing at CCG level, developing care pathways**: - **Flexible virtual working - 50/50 home and field based**: - **Great development and earning potential** **THE ROLE**:A commercially...


  • Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    This is an exciting time to join the Cardiology team at Epsom & St Helier Hospitals as we look to develop the provision of cardiology services across the Trust sites. We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with processing clinical letters to the highest standard whilst meeting our trust...

  • Recruitment Assistant

    2 weeks ago


    Epsom, United Kingdom Kingston Hospital NHS Foundation Trust Full time

    At the forefront of healthcare excellence, we are dedicated to providing outstanding patient care, by revolutionising the way we recruit in the NHS. As we continue to grow, we are seeking a dynamic individual to join our team and contribute to the efficiency of our pre-employment checks process. **Please note**: This post is located at Epsom. Kingston...

  • Ward Clerk

    Found in: Talent UK C2 - 2 weeks ago


    Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job summary The post holder will provide high-quality patient care through dedicated administrative and clerical support to the medical and nursing staff at the ward level as part of a multidisciplinary team. The post holder will be the point of contact for all administrative and clerical issues relating to patients' care pathway, tracking and...

  • Acute Oncology

    Found in: Talent UK C2 - 21 hours ago


    Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job summary An exciting opportunity has arisen at Epsom & St. Helier University Hospitals NHS Trust within the Acute Oncology & Rapid Diagnostic Team. AOS care for inpatients presenting with concerning symptoms suggestive of cancer/known cancer. RDC manage outpatients with non-specific symptoms and exclude/ make a cancer diagnosis in the first...

  • Maternity Theatre Coordinator

    Found in: Talent UK C2 - 2 weeks ago


    Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job summary We are looking for one Band 7 Nurse to lead a small team of Band 5 Maternity Theatre Nurses at Epsom and St Helier Maternity units. The role of the Band 7 Maternity Theatre Coordinator is integral to the smooth running of the elective theatre list on the Delivery suites at Epsom and St Helier hospitals and is integral to the reputation the...

  • Senior Receptionist

    3 days ago


    Epsom, United Kingdom Dorking Healthcare Ltd. Full time

    The role of the Senior Receptionist is to oversee the day to day reception operation and deputise for the lead receptionist. The receptionists provide a full reception service and administrative/clerical support to staff within the Outpatients Department at across all DHC locations. Coordinating the team on a daily basis ensuring they undertake tasks...

  • Care Co-ordinator

    2 weeks ago


    Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    **Surrey Downs Health & Care** A Primary Care Network team is a one team approach. To ensure our population receive the right care from the right person. We aim to do this by using our wide range of skill mix to provide high-level co-ordinated, holistic and wrap around care. An opportunity has arisen within the Banstead PCN to join our fast-growing team of...

  • Recruitment Assistant

    2 weeks ago


    Epsom, United Kingdom Kingston Hospital NHS Foundation Trust Full time

    We are an NHS organisation committed to delivering outstanding patient care. We're looking for a Recruitment Assistant to join our busy team. As part of our dedicated team, you will play a crucial role in helping us recruit the right talent to ensure the continued success of our healthcare services. **Please note**: This post is located at Epsom. As a...

  • Paediatric Junior Sister

    Found in: Talent UK C2 - 4 days ago


    Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job summary There is an exciting opportunity for a Band 6 to join our friendly team at Epsom Paediatric ED with requirement to work across any other Trust site as required. We have in house Paediatric Crisis SIM courses and opportunities to attend APLS and other relevant SDs. Main duties of the job o will be professionally accountable for...

  • Deputy Site Chief Nursing Officer

    Found in: Talent UK C2 - 7 days ago


    Epsom, United Kingdom St George's Healthcare NHS Foundation Trust Full time

    Job summary The Site Deputy Chief Nursing Officer (DCNO) is required to work at pace to support the Site Nursing and Medical Leadership Team and regularly interact with healthcare professionals and patients. Consequently, the DCNO may need to work long hours, including weekends and holidays, depending on the needs of the hospital. As an integral part...


  • Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    As a practice facilitator with clinical responsibilities, the post holder will foster an effective educational environment that promotes holistic development of the staff members of all grades and abilities. Based within the theatres of SWLEOC, the post holder will be expected to coordinate/facilitate educational activities for students, registered and...