Ward Clerk

Job summary

The post holder will provide high-quality patient care through dedicated administrative and clerical support to the medical and nursing staff at the ward level as part of a multidisciplinary team.

The post holder will be the point of contact for all administrative and clerical issues relating to patients' care pathway, tracking and supporting them from admission to treatment &/or discharge, ensuring the best use of resources.

The post holder will ensure high levels of patient care by being an accessible, customer-focused and knowledgeable point of contact. Ward Clerks will display sensitivity and tact when dealing with patients and relatives, prioritising tasks with discretion to organise a varied and changing daily workload.

Main duties of the job

We are looking for an enthusiastic, flexible, empathetic and self-motivated individual to work with our team. Previous experience of working in a similar role would be an advantage, though not essential.

You will need to have excellent communication, administrative and organisational skills, with the ability to liaise with employees at all levels. Knowledge of Microsoft Office, Word and Excel is essential. You will also have the skills to handle all contacts confidently with compassion, patience and professionalism.

You will be working as part of the team which will involve developing knowledge of the processes used to ensure that clients' needs are met. The role will suit someone who enjoys working in a busy office where they would be able to work as a part of a team, as well as under their own initiative.

This is an important role which helps run an efficient service but is also an extremely rewarding one. We will offer the successful candidate a supportive team, with regular supervision meetings, opportunities for continued professional development and a friendly working environment.

About us

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Job description

Job responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach the maximum limit.

Person Specification

Qualifications

Essential

oGood general education with GCSE or equivalent in English at grade C or above.

Desirable

oECDL. oNVQ level 2 in Business Administration or Customer Care or equivalent.

Experience

Essential

oExperience of using a full range of IT/patient administration systems oExperience of patient administration work in a healthcare setting.

Desirable

oExperience of face-to-face customer contact.

Knowledge and Skills

Essential

oExcellent interpersonal and customer care skills oComputer literate, with experience of using a keyboard oKnowledge of NHS service provision including the pathway of care oKnowledge of healthcare administrative systems and processes oUnderstanding of medical terminology oKnowledge of confidentiality and data protection principles oKnowledge of health and safety oEquality and diversity

Personal Attributes

Essential

oDemonstrates good verbal, written and communication skills

---